Noodles and Company — Restaurant in Mechanicsville

I could easily give them five stars if there was better consistency in the preparation of the dishes. Often my Alfredo Montemore is missing spinach, sometimes there's a lot of cheese which I really like, sometimes is very little cheese. Sometimes the chicken is crispy which I like, sometimes it's soft which I don't like. I've taken to ordering in the store so I can ask for it to be prepared to my liking. The crusted chicken is still too salty.

UPDATE: My second visit was perfect. The cashier was checking a customer out when I arrived. She is much more personable than the cashier from my first visit. She greeted me, and after taking my order, explained that when my order is ready she will call my name and set my order at the pickup area. I asked about the oven and she said it's supposed to be fixed this weekend. None of this happened on my first visit which was cold and transactional. I ordered the Alfredo with crispy chicken and added broccoli. It was so good! I really like the food here. Everything tastes and looks fresh, and the chicken, although a tad salty for my taste, is cooked perfectly. I'm sure I'll be stopping by weekly. There are several other dishes I would like to try.

I tried this place for the first time after picking up a doordash order and it looked pretty good. The food handling, the restaurant was very clean including the bathroom which I really appreciate. I ordered Cheese Tortelini with crispy chicken. It was quite good and just the right amount of spice. I wanted garlic bread, but the oven wasn't working.

The weakest point of my visit was the staff. They really didn't greet anyone or have any sense of friendliness or enthusiasm.

I downloaded the app which offers a free entree after your first purchase so I will try this place again. Hopefully the staff will be more engaging and welcoming because that really does stand out if you're someone who knows the value of good...

This was my first visit to this location. I ordered two pasta dishes. I asked the person taking my order if I could see the size difference between a regular and small. She showed me and I told her I would go with regular for both. Then, I asked for cheesy garlic bread. She asked if I wanted a regular or small. I checked the menu because I only saw once price next to that item. I was confused by the question, but just told her I would like the regular. I paid and sat down. A couple minutes later I noticed on my receipt that she rang me up for two small pasta dishes, despite the fact that I asked for larges. Mind you, a small is priced at $8.10 and a regular is priced at $9.35. I figured it must have just been a mistake, so I went back to the counter and kindly explained that I had ordered two regulars, not smalls, and I’d be happy to pay the difference to get the larger sizes I originally requested. She said wasn’t sure how to do that so she needed to get her manager. She came back (without a manager) and shared that her manager told her to ring me up for another small pasta dish and that would even things out. I politely explained that the difference in price would be $2.50+ tax ($9.35-$8.10 = $1.25, that x2= $2.50). For further emphasis, she was saying that her manager told her to charge me $8.10 (the price of another small pasta dish). I explained the math to the person behind the counter to which she replied, “Well, that’s what my manager told me to do.” At that point I just let it go.

I say all of that to say it seems like good customer service at the individual contributor and manager level is not a priority at this location and this first impression will be the reason I...

Sadly we have not had very many good experiences at this location over the past few years, but the quality of the food is generally consistent and my husband loves the Mac and cheese. I wish I could give it more stars, as the food is actually fairly filling and tasty, but we've had too many bad experiences.

We often place curbside orders at this location due to a medical condition that makes it hard to walk. Often our food is never brought out and we've found it left on the counter, even when we're the only customers there. The few times we have dined in, we found the floors slick with water near the soda machine and dirty tables.

A few months ago a staff member threw a fit in the kitchen when we came in 40 minutes before close (she complained she had already cleaned up for the night). The cashier was very polite and insisted that we ignore her co-worker and order, even though we offered to leave and go somewhere else. We ended up ordering at her insistance. We were glared at the entire time we were there while the cook loudly complained about us to her co-workers. We left without eating, it was too...