UPDATE Long Post - Providing an update after speaking with the owner, Peter. Shortly after I posted this review, I received a response directly from the owner apologizing for the experience and requesting I give him a call back. Truthfully, I was expecting a mediocre apology and that's about it. To my surprise, immediately after telling Peter who was calling, he sincerely apologized and even sympathized with my situation - something I never thought he would do. He truly understood my stance as the customer/host and agreed this was an uncomfortable situation I was put in, in front of my guests. I could tell in his voice how bad he felt and as a customer that's truly all you could want... Someone to make you feel heard and understood, which is exactly what Peter did. Just his apology alone as the restaurant owner speaks volumes about his customer service. I will admit, I was discouraged the first time I called the restaurant and tried to voice my dissatisfaction, however, after speaking with Peter, I was more than impressed by his customer service as a restaurant owner. Despite the situation, Peter provided me with the best possible outcome. I was shocked at his proposal to make things right and that, combined with the fact he showed genuine sympathy and remorse, demonstrated to me that Peter truly cares for his customer. Most restaurants only care for the money and reviews. Well, not Peter - he is legitmately in the business to make his customers feel satisfied. Because of this, Avellino's gained a customer for LIFE!! They are now my go-to takeout/dine-in restaurant and will 100% be catered for the next event (and many more after that!) I would recommend Avellino's to anyone and everyone! --------------------------------------------------------------- I ordered catering for 70 people last month for a graduation party and spent over $1,300 worth of food. To my surprise, we ran out of food very quickly as there was only one large tray of each selected entree. The embarrassment I felt in front of guests was unexplainable. I ordered steak tips, chicken, chicken piccata, roasted potatoes, lasagna, eggplant rollatini and an appetizer tray of roasted veggies. I was expecting at lease 2-3 trays of each entree to ensure each guest got a little of everything. I only got 2 trays of steak tips and the rest of the entrees were large, single THIN 1 inch trays.. not even the deep trays. But of course, I got 3 trays of salad. How is one 1 inch tray of chicken tips, lasagna, etc supposed to be enough for 70 people?! I called the restaurant to inform them of what happened and to confirm how many trays are supposed to be available to feed this amount of people. They confirmed one of each, which is insane!! I was so upset but didn’t want to get mad over the phone. Had I known this would be the quantity of food, I would not had paid over $1,300!! Also, I would not have chosen the “Buffet King” option (largest most expensive option on their catering menu) where they state “guaranteed food” for everyone. This was not guaranteed and the Avellinos representative (I think his name was Camillo) did not try to make it right in any ways. No partial refund, store credit, anything! You would think this buffet king option would be no different than catering from a function hall, wedding venue, etc. where they re-fill the dish trays as necessary. The rep told me had he given 2-3 trays of each option that would be food for 200 people, NOT TRUE! With the amount of food we received and the reps mentality each person had to choose ONE dish they wanted to try as opposed to the true buffet option (eating as many entrees as they want). I truly feel as though I got taken advantage over and scammed out of my money.