Checkers — Restaurant in Melbourne

Food is ok, last few times tasted like they dumped salt on my food and havent eaten there since, the spanish manager was awesome, not sure why hes gone, always NEW people, every time I go to pick up food delivery app orders, and the FOOD IS NEVER READY, and they take care of the whole other side drive thru and make the drivers wait, we kept all you fast food places alive during lockdowns, and now all you fast food places treat us like dirt, making us all wait, so I refuse to take orders from you and all of them now, its NOT fair, we drivers are not going to wait 20-40 min for food thats supposed to be ready when we get there! Never enough people working here, kitchen is small I know, but they can never handle the volume! ALL you fast food places need to find a better way to take care of food delivery apps drivers, McDonalds is having us knock on their door after closing times so we dont have to wait in drive thru lines, AND in Boston, they put a table in front of the door, and the bags are on the table, you dont go in, just open the door to get your bags off the table. Another lock down will be coming in the fall, and all us drivers will strike like we did today on doordash against all fast food pick ups, unless ALL of you find a better way to have our food ready and not make us wait ridiculous times while you serve your whole regular...

General Overall Impression: I'll spare you the time of reading this entire lengthy novel and sum up my visit by saying, it was great! If you want details, they're below, otherwise the food was fantastic, the service was fast and friendly, and it was Covid-free. Highly recommend this awesome place!! You can go away now, or for you readers out there: We had a Door Dash order and decided to grab lunch, so we ordered a Baconzilla combo meal and a Checker burger combo. The food was fresh, delicious, and perfectly put together! The drive thru was fast and efficient. The staff was courteous, friendly, fast, and professional. It was a perfect visit, worthy of a great review!

Covid-19 Considerations: Masks are worn by all employees and guests. Social distancing is practiced and encouraged for all guests. Outside dining is available as well. Door Dash delivers Checkers, offering a 'no-contact' delivery option.

Door Dash info: If you deliver food, this location is great for accepting orders, as we took a total of 3 deliveries from this location that day. All 3 were prepared very quickly and had us on the road ahead of the pick up times.

In summation: This Checkers is one awesome representation of the franchise!...

The manager is extremely rude. We ordered four double spicy chicken sandwiches and received four double burgers. When we realized our order was wrong we were already in Palmbay however, we had to drive all the way back to correct the order. When we got there the cashier was kind and told us to give her a second to speak to her manager (a chubby blonde woman). When tried to give the cashier back the food, however she told us she couldn’t take it back due to COVID. The manager made it a problem that we tried to change it. She told us, “ so you’ll be paying for two spicy chicken sandwiches?”

And I responded “no we got the wrong order.” She then went on to explain that she couldn’t allow us to have both the spicy chicken sandwiches and double burgers.

And we told her “do you want it back? Because this is not what we asked for.”

She then snatched the bag out of my hang and threw the burgers in the garbage. I was so disgusted by her attitude and how she dealt with the simple misunderstanding.

Here’s the kick! They still messed up the second order. We called and told them they messed up and she offered to give us a free sandwich. And to be honest, I didn’t even know want it anymore. Her attitude needs an...