Burger King — Restaurant in Memphis

I do not recommend this restaurant for the year 2021. I've been trying to get in contact with this restaurant for about a month. When I finally got one on the phone she comes off as RUDE OR WITH AN ATTITUDE. This was during the evening shift at around 9 p.m on March 10th.

1. She keeps saying hello repeatedly and "are you talking to me" while we already established that we can hear each other.

2. Then she rushes me off the phone by ordering me to "come on" even though my reason for calling was just to check my order.

3. Then with an overbearing tone she tells me I need to check with Uber Eats for that (while not allowing me to finish asking her if my order was going to be canceled for the 5th time or if I have any other questions). She didn't sound like she was interested in assisting me at all! All of this happened in roughly less than 90 seconds from a simple & reasonable question. I should have asked for her name. As expected, she didn't pick up on the 2nd call; it's highly likely that she wouldn't have given me her name anyway because she was in the wrong and don't need to be working there and serving people's food.

4. Furthermore, my order wasn't even right. They didn't have much of anything of what I wanted. I requested a chicken sandwich (the thick kind) but was offered an original chicken sandwich (the long kind) instead. I ordered an Oreo classic shake and they didn't have that either and replaced that with plain Coke - which I don't/can't drink - without asking me 1st what I wanted instead. You would think the app would at least update like other restaurants if they don't have anything available. So according to my app, they have what I requested available.

I guess that's what you should expect when ordering out the hood or from the boondocks. Poor customer service!! With my experience, it's usually an overweight black female with an attitude because she's living below her means or unhappy. Forget (re)training her. I suggest firing her & replace her with another hire. Relieve her and the customers of our misery so we both can find better.🙄

I gave them one star because it would not allow me to give zero stars. I guess you can equate that 1⭐ as an effort to her having to at least picked up the phone once in about a month since the...

I stopped at this Burger King on my way to my next customer and had an experience that was very upsetting. A gentleman in a wheelchair went to use the restroom and realized there was no toilet paper. He asked me if I could let the staff know, and I said yes.

When I approached the counter and politely explained the situation, the woman who I believe was the manager didn’t respond with professionalism or concern. Instead, she acted as though it was an inconvenience and questioned why she even had to deal with it. That kind of response is completely unacceptable, especially when it involves a basic necessity in your restrooms.

Eventually, she did bring toilet paper, but I had to personally take it to the gentleman myself. What bothered me even more was that none of the employees offered him any help — not even something as simple as holding the door for him. It showed a complete lack of courtesy and care for customers, particularly someone with a disability.

This experience left me very disappointed. Bathrooms should always be properly stocked, and customers — especially those with disabilities — should be treated with respect and dignity. I strongly believe this location needs better management and training so situations like this never...

Good morning I went to this Burger King this morning on the way to work mind you I do not stay in the area nor work in this area I ordered two Sausage cheese croissants one with no egg. I get all the way to South Haven where I work at and they gave me two sausage biscuits with cheese one of them with no eggs. I have been calling since 815. It is now 8:38 AM is when I get in touch with someone and that’s OK because I know it’s morning time And the staff is busy, but Miss Kay had a nasty attitude when I talk to her to let her know that they issued me the incorrect food and could I come back on the next day which is tomorrow which is Friday 9/12 she insisted no and I explained to her that it was the incorrect food. She had a nonchalant attitude talked over me would not let me finish talking please address this issue. this is not good customer service now the time that I was there, I had excellent service the lady in the back good service that took my order the lady in the front they gave me. My food was very nice and cheerful, but whoever Miss K is please speak with her customer service is supposed to be 100% Thank you and...