Subway — Restaurant in Memphis

I’ve been a long-time Subway customer, but my recent experience at this location was truly unacceptable on every level.

I placed an online order for four sandwiches — simple, clear instructions. I paid in advance, expecting a quick and accurate pickup. After picking up and taking the sandwiches home, not a single one was prepared correctly. Missing ingredients, skimpy topping and overall sloppy preparation. It was obvious that no care was taken to follow the order details, which defeats the purpose of ordering ahead.

The customer service made things even worse. The staff were rude and completely uninterested in helping. No apology for the messed-up order and I was met with aggression when I requested for them to remake the sandwiches or give me a refund. I was then told by the staff member that she had to call the owner to see what could be done. After they had a conversation I was told they would not do either. It felt like I was a bother just for requesting what I paid for.

When I asked to speak with the owner to resolve the issue, things went from bad to worse. Instead of listening or offering to fix the problem, she over talked me, raised her voice and told me she’s “tired of people like me coming into her store trying to get free food.” That statement was not only insulting and unprofessional, but completely ridiculous considering I had already paid for the food online. I wasn’t asking for anything free — just for what I ordered and paid for.

Beyond the appalling customer service, the store itself was unsanitary. Ingredients were left uncovered on the prep table. Worse yet, there were gnats flying around the restaurant, including near the sandwich station — an obvious health and cleanliness issue.

This location reflects none of the standards that Subway is supposed to represent. I walked away with a bad meal, a worse experience, and the feeling that customers here are not respected or valued.

Until serious changes are made — including better staff training, improved hygiene, and more respectful leadership — I strongly recommend avoiding this store.

Overall, this experience was far below the standard I expect from Subway. Between the incorrect order, poor service, uncovered food, and visible cleanliness issues, I won’t be returning to this location. I corporate steps in and addresses these serious problems before more customers are let down like this. If I could give 0...

You don’t feel welcome at all when you go to the store. Like you don’t matter, and even your food will likely not give me probably unless you watch closely. I have had maybe one good experience out of five. Not to mention the hours on the store and online are not accurate. I have gone there multiple times at 8 PM to be waved off without even saying anything. They are closed and not accepting customers. They will not open the door to explain why they just give you a weird hand, sign, and gestured pushing you away despite the hours showing something completely different. 9:30pm as the closing time.

If they are going to be like this at the very least, they need to update the hours online and on their door because this is for lack of better words some bullshit. Pisses me off every time because there is no reason constantly closing almost 2 hours before the actual listing closing time and have an updated it for at least a few months now and probably...

Please do not come to this establishment if you have class and some sense. Horrible customer service, they have to men who were playing around an wasn't being attentive to me. I just wanted to order, pay and leave I don't give anyone a hard time cause I used to be a food worker too! I felt very much like a nuisance to them, the woman who seem like she was a manager told me they had a big order to feel which was fine but she didn't call on a extra worker to attend to me. Its like she wanted me to leave, when she told someone else "looks like he wants to order something", like what? I use to come here for years as a kid with my best friend, please do not come here if it isn't busy or at all cause they can careless an do show it. Rather go to the subways on Kirby parkway on quince. Also the neighborhood isn't that great to be in anyways. Safety is number one for me! This was around 4:00pm on May, 5th, 2022, do better Memphis please! Will not be...