Chicken Coop Memphis — Restaurant in Memphis

Dear Manager, this was my FIRST AND LAST visit! I'll let the pictures (I posted to your fb page ) speak for itself. BURNT, OLD GREASE, FRIED TO THE BONE AND TASTED HORRIBLE 🤮

Edit: Ticket # 288 I called just now to.speak with a manager and spoke with a young lady named "Kiona". Told her my issues and that she should probably change the grease and not fry the wings so hard unless requested. She proceeds to tell me they've been in business for 8 years and tonight alone fried over 1'000 wings. To which my reply was "I've never heard of them until today via Google and that's a problem".

She offered me two choices...

1. bring the food back and get a refund. My husband had already gone back to work with his food.
2. put my name in a book and next time it's on the house. I DECLINED!

See it's not about the money, it's about getting one chance to get it right and keep me coming back. THEY BLEW IT! Now every time I'm asked about where to get good wings in Memphis The Chicken Coop won't be on the list. As a matter of fact I'm going to start the reply with I KNOW WHERE NOT TO GO IF YOU WANT GOOD WINGS! Guess whose Top of that list... THE CHICKEN COOP!...

I'm not convinced they deserve the title "King of Wings" with such a limited selection. For example, their honey hot wings just combine honey gold wings with a jalapeno for heat. This approach feels like a bit of a letdown. King of Wings?

Thank you for taking the time to respond to my review. I appreciate your passion for your business and the loyalty of your customer base—it’s clear you’ve worked hard to build your reputation, and I respect that. However, your response to my feedback was unprofessional and dismissive. Instead of addressing my concerns, you assumed it was my first visit and invalidated my opinion.

11/25/24 My review was based on my personal experience with the flavor I tried, and while I understand others may feel differently, criticism is part of running a business. Rather than being defensive, this could have been an opportunity to improve. If your recipe is truly great, let the food speak for itself instead of attacking a customer for sharing their honest perspective.

I had considered revisiting to explore more of your menu, but after this interaction, I won’t be returning and will think twice before recommending your...

My experience is with the Olive Branch Coop. I ordered on line pick up at 5ish I was there few minutes before 5pm. Paid on line with CC total order was $79.70. Walked to door, note on door said closed on Mondays due to chicken shortage. Yelp note said CLOSED. NEVER GOT MY FOOD - NEVER GOTTEN A CREDIT - NEVER RETURNS CALLS - TO BUSY TO TALK. The guy there is RUDE A LIAR and HORRIBLE. Put me in a real HARDSHIP & INCONVENIENCE. Had a death in family & I was feeding the family that night. I was an hour late but SHOUT OUT TO BUFFALO WILD WINGS. Explain whole situation to the gentleman he accommodated, expedited, discounted gave me a coke (I was in a panic) and assured me he was handling everything. He did just that professionally with GREAT customer service. No More Chicken Coop for me nor my family and friends. Just Do The What’s Right Refund My Money. PAID FOR FOOD YET GOT NO FOOD. CLOSED...