McDonald's — Restaurant in Menifee

I hate to write negative reviews, but my experiences at this McDonald's compel me to speak out. The quality check on orders here has seen a consistent decline over time. Almost every time I bring my family here, the orders are wrong, but last night's experience was by far the worst.

We ordered burgers with extra condiments, and not only were the additional requests neglected, but there were no condiments on the burgers at all! When I informed the employee at the window, they were apologetic and asked us to wait while the order was corrected. Ten minutes into waiting, I decided to walk in and see the cause of the delay. I stood at the counter, expecting service or at least acknowledgment. However, I was completely ignored. After ten more minutes, an employee (who I assumed to be a manager) finally approached. After briefly checking the chute, she simply walked away without addressing the issue or offering an explanation.

The ordeal continued as more minutes passed, and I was still standing there, waiting for my food. People who were dining inside even started approaching me, perhaps feeling sorry for the guy who seemed to be perpetually waiting for burgers. It took almost 30 minutes just to get burgers with some extra pickles and onions. What's worse? I received no genuine apology or a hint of remorse for the unnecessary wait and confusion.

Dear owners of this McDonald's, this is not just about a one-time inconvenience. It's indicative of deeper issues in operations and service. It's high time to introspect on the waste being generated due to such oversights. This experience was a letdown, and I hope no other customer has to go through this level of inconvenience at your establishment.

Update - I'm revising my initial one-star review after a recent encounter with Julie, one of the managers at this McDonald's location. During a conversation, I shared my previous unpleasant experiences at this establishment. Julie's response was incredibly positive and empathetic. She expressed genuine embarrassment and extended a heartfelt apology, assuring me of her commitment to rectifying any issues I might face in the future. She encouraged me to directly approach her for any concerns.

What struck me most was her attitude towards feedback. Julie emphasized the importance of constant improvement, showing a sincere appreciation for all kinds of feedback - be it positive, negative, or neutral. This conversation was a refreshing change and gave me hope for better service.

Encouraged by this interaction, I decided to revisit the establishment. To my pleasant surprise, I noticed a remarkable improvement in the overall service quality compared to my last visit. This positive change is a testament to Julie's dedication and her ability to make a real difference.

A big shoutout to Julie for her efforts in turning around the customer experience at this location. Her proactive approach and willingness to listen and act on feedback have significantly enhanced my perception of this McDonald's. It's heartening to see a manager who genuinely cares and strives to make a...

The only reason I gave the atmosphere 4 stars is because I was outside sitting in my truck eating and the service was given two stars because the girl that was helping me was very pretty until the big old monster guy stepped in and handed my food like I was checking out his girl or something I don't know it was weird anyhow I placed my order and I specifically said no pickles not once not twice but three times I also said and asked and requested and even said I would pay for an extra hot mustard dipping sauce as well as a barbecue dipping sauce and I requested some ketchup packets for the fries I'm going to consume for dipping well I received the food with pickles all over the burger and one hot mustard and I had a burger nuggets and fries that I had to stretch that one hot mustard throughout it didn't make sense to me so I tried to go back around through the drive-thru and request the sauces that I paid for already because they do charge for extra sauces and I was told I was going to be charged again even though I had already paid... Now I'm no cheapskate and the 27 cents or whatever it was her sauce I was willing to paybut when they couldn't figure out how to ring it up and I was talking to extremely rude because of the window that separating myself and the guy I mentioned earlier I basically drove off unhappy without my sauces because I didn't want the police to show up and I end up in the back of a cop car so in short make sure you check your stuff before you pull away from the drive-thru window but I've always been a firm believer that if it tells you exactly what to put in the bag on the screen and your job is to put things in the bag that are on the screen that you should be able to read the screen and put the things in the...

This place leaves a lot to be desired. I always go through the drive thru. My order has never been correct and I am always asked to pull around to the front to wait. Doesn't matter what I order. I could order one item, and I will be asked to pull around to the front. The wait time is terrible. The employees are incompetent. I ordered a kids meal with a diet soda for my son. They proceeded to hand me a large soda with the meal. I told them the kid's meal comes with a small drink. They said I could have it anyway. Problem is, I didn't want a large drink for my five year old. Instead of taking the drink back and giving me the small that I ordered, the girl at the window pours out half and hands it back. Then, as you can guess, I was asked to pull to the front for the rest of the meal. I merely thought, well they are new and just opened. Maybe they just don't get it yet. The last and final straw was this past week I ordered a Quarter Pounder meal. I was already anticipating the whole pull around to the front routine. They hand me a Big Mac meal. Not what I ordered. I tell them the order is incorrect. I am met with an attitude like I was lying. Then was asked to pull around to the front. I am done with this place. Save your time and head down Newport to the other McDonald's. They may have the dumbest parking lot and drive thru ever, but at least they get your order right. I rarely give one star reviews. It has to be pretty bad to get a one star from me. This place earned it. If I could give zero...