Acoustic Café — Restaurant in Menomonie

I’ve been coming here for a very long time and I’ve always loved it. I recently moved and my family and I wanted to have a very nice meal out at acoustic. As soon as we walked in it was 5:20pm. (We understand closing hours have changed to 6pm, yet they are still not closed.) My boyfriend tried using the bathroom right when we got inside and the bigger lady, brown hair with dreads told him that he could not use the bathroom because it was closed since they were closing soon. Which I get that but we were there 40 min before closing. Then I had ordered a ham sandwich, and my boyfriend order two turkey sandwich’s. Once we received our food we both started eating and he thought his tasted different and he had gotten ham instead of turkey. My sandwich had NO sauce on it whatsoever so we both went up to try to get our food fixed. Again the bigger lady with dreads repeatedly told us that he ordered two ham instead of turkey and that extra sauce for me would cost. As a loyal costumer in the past I’ve never once had an issue going up because something was wrong with my order. Also I’ve never had this problem until her. She was super rude the second we got in. When he wanted to get his sandwich fixed she told him since it was past 5:30 him and our family couldn’t dine and finish our food. Even though she messed up on our order, didn’t ever get sauce for my sandwich because I shouldn’t have to pay for sauce that should’ve been on the sand which in the first place. When my boyfriend and I sat down she gave him his turkey sandwich, she said “I’m going to have to ask you to leave” and we didn’t do anything wrong. She’s just so rude. She should be fired. Very poor costumer service from her. After my boyfriend said “I just wanted the food that I ordered” an she goes and says that the other costumers that came in during their argument about her messing up our food that my boyfriend was rude. She said that my boyfriend was rude the entire time and called him a B word and that he should be nicer to people in the food industry. Which he was just trying to get his food fixed and mine. We’ve dined in other places and it’s never a problem to get your food fixed the way you order it. They were not there for the full thing. (Which is irrelevant) Other coworkers should’ve stopped her behavior and attitude. This had ruined our experience at acoustic cafe for the first time in months that we had it. We were there to have a great time with our family. I wish I could say I’d be happy to come back another time, but I would truly never come back until she is gone. She should not be working in costumer service. I’ve read other reviews and it honestly sounds the exact same as the lady I’m talking about. Wish I got her name.

Before all of that went down my boyfriends mother walked in about 5 minutes before we did and the same lady was just glaring at her and asked rudely towards her “are you ready to order yet. We’re closing soon” which again 40-45 minutes from when she walked in. POOR poor service. Very sad that she has to work there and give old and loyal costumers that type...

Alright, so I heard SO much about this place when I moved to Menomonie and I was excited to try it out. I used to own a coffee shop, so I was most interested in the espresso drinks.

I told the guy at the register that I wanted I White Mocha, which is one of the most common drinks at any coffee shop. He looked at me, then at the menu in front of me, and said "Do we have that on the menu?"

I laughed, found it on the menu and realized that it was worded as a "White Chocolate Mocha" instead of White Mocha.

In my opinion, someone working at a place like this should know what a White Mocha is, but let's forget about it.

I also ordered a Carrot Cake Muffin and a slice of Banana Chocolate Chip Bread. Both of those were really, really delicious! I would definitely go back for their baked goods.

On the other hand? The White Mocha I got was terrible. It was extremely watery, which a latte/mocha should never be, and it was so bitter that I couldn't even drink it.

Let me say this, I NEVER throw out a coffee. Even if it's not perfect, I'll still drink it. But this one? I just couldn't make myself drink such a bitter, watery thing when what I was craving was a creamy, sweet White Mocha.

I haven't tried their other menu items, but I will one day since I've heard their sandwiches are really good. And I know I'll have to try the coffee again just in case it was a fluke. But man, I'm scared to order another coffee there!!

Until I try the coffee again, I'd recommend you go to The Blind Munchies or Golden Leaf Café if you need a good...

The food is the only reason I continue to come here. If any other sandwich shop made hoagies like they do at Acoustic, I would happily relieve the manager of the burden of tending to her customers in a customer service position. I would happily buy a couple bottles of the special sauce a month if it meant never having to interact with her again.

Genuinely, this woman seems livid and indignant that any customer dares to occupy her precious space in a customer service establishment. Will ask "to-go" customers who sit down to wait if they're staying or leaving (oh well, we were gonna eat part of it here and then leave so you wouldn't have to deal with us getting our food wrapped up to go, but I guess you don't want customers inside of your customer service establishment?)

All the other employees are sweet and kind, and every single one of them seems to be having the most stressful day of their lives if she's behind the counter with them. I've seen this cafe on busy days without the manager and busy days with, and the busy days with always seem substantially more high-stress despite these employees being perfectly able to deal with a rush. The two stars for the service are for every other worker there, and the missing three are for the management. Make this place order-ahead-and-carryout only if you don't want to be in customer service, but you're making your staff miserable and your customers uncomfortable and unwelcome for a job you don't even seem to...