I’ve been coming here for a very long time and I’ve always loved it. I recently moved and my family and I wanted to have a very nice meal out at acoustic. As soon as we walked in it was 5:20pm. (We understand closing hours have changed to 6pm, yet they are still not closed.) My boyfriend tried using the bathroom right when we got inside and the bigger lady, brown hair with dreads told him that he could not use the bathroom because it was closed since they were closing soon. Which I get that but we were there 40 min before closing. Then I had ordered a ham sandwich, and my boyfriend order two turkey sandwich’s. Once we received our food we both started eating and he thought his tasted different and he had gotten ham instead of turkey. My sandwich had NO sauce on it whatsoever so we both went up to try to get our food fixed. Again the bigger lady with dreads repeatedly told us that he ordered two ham instead of turkey and that extra sauce for me would cost. As a loyal costumer in the past I’ve never once had an issue going up because something was wrong with my order. Also I’ve never had this problem until her. She was super rude the second we got in. When he wanted to get his sandwich fixed she told him since it was past 5:30 him and our family couldn’t dine and finish our food. Even though she messed up on our order, didn’t ever get sauce for my sandwich because I shouldn’t have to pay for sauce that should’ve been on the sand which in the first place. When my boyfriend and I sat down she gave him his turkey sandwich, she said “I’m going to have to ask you to leave” and we didn’t do anything wrong. She’s just so rude. She should be fired. Very poor costumer service from her. After my boyfriend said “I just wanted the food that I ordered” an she goes and says that the other costumers that came in during their argument about her messing up our food that my boyfriend was rude. She said that my boyfriend was rude the entire time and called him a B word and that he should be nicer to people in the food industry. Which he was just trying to get his food fixed and mine. We’ve dined in other places and it’s never a problem to get your food fixed the way you order it. They were not there for the full thing. (Which is irrelevant) Other coworkers should’ve stopped her behavior and attitude. This had ruined our experience at acoustic cafe for the first time in months that we had it. We were there to have a great time with our family. I wish I could say I’d be happy to come back another time, but I would truly never come back until she is gone. She should not be working in costumer service. I’ve read other reviews and it honestly sounds the exact same as the lady I’m talking about. Wish I got her name.

Before all of that went down my boyfriends mother walked in about 5 minutes before we did and the same lady was just glaring at her and asked rudely towards her “are you ready to order yet. We’re closing soon” which again 40-45 minutes from when she walked in. POOR poor service. Very sad that she has to work there and give old and loyal costumers that type of treatment.