Taco Bell — Restaurant in Merced

Absolutely disappointing experience. I came in and waited at the counter for nearly 15 minutes without being acknowledged—no greeting, no eye contact, nothing. When someone finally noticed me, they didn't apologize or offer help. Instead, they just told me to use the kiosk. I explained that I only had cash, and the kiosk only accepts cards. Rather than helping, they acted annoyed that they had to take my order—which was just a freeze.

This kind of attitude shows a complete lack of basic customer service and consideration. If you’re going to require kiosks, at least make sure there’s a clear option for cash-paying customers, or don’t treat people like they’re a burden for needing assistance. I won’t be...

I would love to give this place 5 stars because their staff is great! Very friendly customer service. Food is always fresh! The problem is every time I order I ask for no sour cream and every time I get my order there is sour cream. Any specialty order, no onions, no tomato, etc, they do not oblige. Please, please, please have your cooks follow order! I hope the managers and or owner read these reviews...

This is a really great Taco Bell for me. It's close-by, it's fast, and the employees are pretty nice. When I order at the drive-thru they get my order right all the time. The only downside is the parking lot and the parking lot entrance. It's very confusing on how to get in and the drive through has an awkward entrance that causes a "hidden bump" that always shocks me. Other than that, a great quick...