Little Caesars Pizza — Restaurant in Meridian Charter Township

Let me start by saying I’ve been in food service for a decade. I am very aware that 99% of the time customers complain about an employee, it’s the customers fault. This is not one of those times.

The stuffed cheese bread is my favorite. I get it all the time from many locations. Tonight, we ordered some and it came with basically no cheese in it. Don’t get me wrong, there are times where it’s very low cheese but I never complain cus I’m not petty. But tonight it had literally no cheese. It was like normal crazy bread but hollow.

We went in and asked very kindly (again, my boyfriend and I are both customer service workers so we know how hard it can be. We are never ever rude) just for new bread. The employee, Olivia (bright orange hair) claimed that she did put cheese in it and refused to make more. My boyfriend said “there isn’t. Can we just have some néw bread?” Olivia picked the bread apart with her bare hands to show us there was cheese. And refused. She said she would make it initially but then apparently called the manager and the manager said to not give us new bread

He came back outside with the picked apart bread. I told him to go back and try get our money back at least. He did get but she was incredibly rude about it and tried refusing that too.

I wrote this before reading the other reviews but after doing so now, it’s very clear this place is only still open due to its good location, not it’s food or service. Make the trip to a farther away LC, it’ll...

I ordered three pizzas and crazy bread/drink combos for a school event, but accidentally ordered it half an hour earlier than needed (ordered for 5:15pm pickup, needed it for 5:45pm, placed the order at noon). When I called to request the order be moved back, whoever answered the phone started huffing and puffing like a steam train. Just aggravated from the get-go, they made it seem like it was the biggest deal for me to request this in the first place. Still, they moved forward and asked for my order. I was still a little put off by their previous reaction and was processing that, so I was a bit slow to remember what my order was— totally blanking. I requested for them to look it up by name instead, which they refused and rerequested I give the order because they’re “the only person there” which would make it easier to look up the order later (I think? I’m still confused on this part). As I finally remember my order and am about to start listing it off, they interrupt me to just ask for my name instead. I feel like I’m losing my mind at this point. I snap, they snap back, and I decide to just cancel the order altogether.

Just frustrated and tired of customer service workers taking out their frustrations towards customer service on customers that did not do anything; all because I asked to have my order pushed back...

I made a large order online the night before for a meeting that I was having. When I pulled up to pick up 6 pizzas they were closed and locked up with a crowd of angry customers out front who had all made online orders with no service. This was at 1pm. Luckily, Sam's Club came through last minute. I called the next day and talked to a rude employee who described himself as the assistant manager. He was dismissive of my complaints and didn't even feel compelled to explain what happened nor was he concerned enough to offer an apology. Finally, he took my info and said that he would try to get his district manager to give me a refund. I finally received the refund after a week. I've had similar issues with other Little Caeser's. It appears that the ship is sinking for what used to be a great company. I won't do business...