Subway — Restaurant in Meridian Charter Township

DO NOT BUY FROM THIS STORE, EVER!!!

This has been the worst experience I have ever had with a subway, let alone ANY restaurant in my entire life. I ordered through doordash, it came in 20 minutes. They weren't toasted and didn't have any cheese like I ordered. But that is not what I am referring to, it got much worse once I reached out to have it corrected. When I first noticed it wasn't toasted, I opened each sandwich up to feel the inside of the bread and noticed no cheese and that the bread was soggy. I then called the restaurant to let them know, at first I was told by the employee (maybe even the owner of this franchise) that I never placed an order. Then after he found my order, he said he personally made it himself, that I was wrong and that he toasted it and put cheese on it.

I asked him if he was saying that my delivery driver took the cheese off, he said that must be the case. I then informed him that if it had cheese on it and toasted, then there would still be melted cheese stuck to the bread. Not to mention, the tamper proof sticker was still perfectly fine on the wrappers. He then tried to say that he had an order exactly like mine (minus the cheese and being toasted I guess, plus both of mine were very customized) and that the driver must've grabbed the wrong order. Well the bag was wrapped up and my receipt was stickered to the bag.

I called doordash, they said they'd re-order it and while I was on the phone with doordash they called (3-way call) and he answered again and said he'd do it. Well, I got an email from doordash saying my re-order was canceled. I called the store and he answered again. So I called doordash again, they told me they canceled because the store was closed (it was 3:30 when I called doordash the second time and they close at 6). I informed doordash that I called right before calling them a second time and so they called this store again (on 3-way).

At first the guy working there said that he's been accepting doordash all day and that there's no issues. The doordash person said that he was looking at that very moment and it showed that they were closed. The subway worker then said "well I'm actually closing up right now". And that's why it says closed. They are open until 6pm. This is not even close to the first time that I have had issues with this specific subway. The worker there was the worst I have ever experienced in my entire life.

I have included pictures to show that there's no cheese, the meat still shines like it was never heated up and the bread is soggy and has no signs of melted cheese on it.

DO NOT BUY FROM...

A guy recently working here is extremely impolite. I went to the store but nobody there and I said hello? One guy just behind the front desk and responded, then I wait for 5 min but no body showed up. I was curious and just said hello? Again. That guy showed up with very impatient face, and started to blah blah blah... saying that I know you are here, I have video, I can see you...I said ok, then I started to order. He did not took my order but keep blah blah.. I was so awkward and said that’s fine, can I order now? Then he started to throw ham and lettuce on the bread. I tried my best to hold back my anger and just left after the order. Extremely terrible experience. I do NOT understand why there were so many positive feedback. I’ll never come to this place. Very...

Big boy behind the counter running the store by himself decided to pick and choose who he wanted to do business with. Walked in with my girlfriend thinking we would be walking out with dinner around 6pm. Asked him how his night was multiple times, looked at me with a blank stare, continued to stand in the back doing nothing. Walks up to the counter as if he was about to make our subs. Ask him again how he was. Continues to ignore us and shrug his shoulders. Can’t forget to mention the store had nobody in it at the time, the store was trashed with what looked to be old veggies and brown lettuce. Will never be back to that store ever again and highly recommend staying away from lake Lansing store unless you want bad service and probably...