Great American Restaurants — Restaurant in Merrifield

This is a shout out to Amy and Brenna Pierson, Manager. We have been enjoying the exceptional service and great food since the original Sweetwater opened in Centreville and have regularly patronized the Sterling location. On October 22, 2017 my wife and I decided that we would celebrate my birthday a day early at the Sweetwater, Sterling, VA location. It was a beautiful day and the outside bar was open. We were fortunate to get a seat immediately at the corner of the bar. It took a few minutes before a new bartender with dark curly hair finally asked us what we would like to drink. My wife ordered a Brancott Savn Blanc and I had my favorite pale ale. We also asked for bread which arrived promptly from a very customer oriented young man who provided us with roll ups and side plates. We finally decided that we were going to have the shrimp appetizer and told the bartender that I was ready for another beer. From that point on it was as if we were invisible. I made eye contact numerous times and she would immediately avert her eyes a different direction as if we were not there. Our appetizer arrived along with additional bread I had requested. I never received my second beer and my wife was never offered another glass of wine. She finally checked back and said “how’s the bread.” We both finally had had enough of the lack of service and attention and asked for our check which had my second beer which was never received. We paid our check and left $4 for a $25 dollar check. My wife went to wait by the front door while I went to complain to the Manager. On the way into the bar area I encountered one of our favorite bartenders Amy who promptly went to speak with Brenna. I explained the circumstances and Brenna gave me her card and a $45 dollar gift certificate to return again. Yesterday, my wife and I were running errands and decided to stop by Sweetwater and “try again. We went to the outside bar and only saw Eric whom we did not know. I went to look for who was working the inside bar and recognized the same bartender from the 22nd of October. We promptly went back to the outside bar and sat at the corner of the bar and were immediately served by Eric. Shortly thereafter, Amy returned to the bar as she had stepped away to attend to another patrons needs. She immediately thanked my wife and I for giving them a chance to make up the last horrible visit. We had a great evening thanks to Amy and Eric. As we were paying our check Adriana Naylor, Asst GM stopped and spoke with us regarding the previous experience. She also thanked us for returning to make up for the previous visit. We always have enjoyed visiting Sweetwater and the 22nd was the first time we were upset enough to leave. Please convey our thanks to Amy, Eric and Adrianna for making us feel welcome again. Respectfully, Lynda James &...

Great service and excellent employees. The absolute dehumanization and surveillance that the staff undergo by the management and corporate is downright criminal. All this company cares about is squeezing profits and cutting corners.

It is obvious that corporate is still squeezing the highest dollar from its patrons as the prices jumped yet again without any justification or improvement in the food.

I will still patron as to support the local waitstaff and those employed by this corporation, however it should be noted that the prices are over 30% higher than they were in 2019 with absolutely no changes. Corporate can blame food supply costs, but it's simply greed and lining their own pockets.

The loyal employees are what makes the Great American Restaurant chain great. Corporate would no sooner comp a guests' entire meal than to actually provide their staff benefits. This is a classic corporatized race to the bottom mentality. The top get richer while everyone else is starved and forced to produce higher numbers.

They are the bread and bones of this corporation and GAR corporate needs to recognize this and place their focus and their attention into growing the impeccable individuals who keep GAR restaurants up and running. Sadly this will never happen so I will be so happy to see this company burn to the ground. Disgusting business practices and no one working in the corporate office has a heart. Money is the only thing...

GAR has an amazing new restaurant Patsy's. As always decor is beautiful and the atmosphere is spot on. Going through google your website for Patsy's does not populate a button to view the website, as of today. You can reserve a table would be nice to have the convenience to click the website for Patsy's. I went thought the GAR web to obtain the information. Your back bar at Patsy's is one of the best out of all your restaurants. Just don't know its there, when you enter the front entrance. Since you have the restaurant, Best Buns and the back bar it needs it own identity. Pasty's Lounge might give it an ownership such as Jackson's Lucky Lounge. People will definitely enjoy your back bar , offers so much and so many beers on tap. Patsy's website need to model after other GAR restaurant site, I know its just getting started. I've already spread the word to friends on your new endeavor and it's top notch as always. Customer from those...