KFC — Restaurant in Mesa

Went to this location with my pregnant wife and 2 year old daughter. Ordered a kids meal, a famous bowl fill up box, and a few little snacks for myself as I wasnt particularly hungry.

The restaurant wasnt very busy, but the service was unbearably slow. At 17 minutes of waiting, we approached the counter to check on our food. The cashier told us itd just be a couple more minutes.

At 25 minutes of waiting, we checked again, were told itd be "right out."

At 30 minutes of waiting, we were called to get our food.

My wife's famous bowl was full of water, as if they didnt drain the corn or something. The french fries were ice cold, obviously made near the start of my half an hour wait. The fried pickles, advertised as 8 pieces, had either 5 or 6 (we ordered 2, received 1.5), which wasnt a surprise, since I watched them boxing them and dropping some on the floor without ever trying to remedy the number of pickles.

My wife went to the counter to ask for a manager. A lady identified herself as the GM and berrated my wife. Cursed at her, insulted her. Went as far as to call my wife a bad mother. All because she has no idea how to run a fast food restaurant. If she was the GM, she should have been working, instead of sitting in the office, as the restaurant was obviously very far behind; but she couldn't care less.

She yelled loudly enough that the few other guests in the restaurant came to our defense, none of them eating, and all also aggrivated by the complete lack of service.

I've never been so disgusted by an establishment. If that female "GM" continues to work there, I will never give business to any YUM restaurant ever again. Absolutely horrific. My pregnant wife, a grown woman, left your establishment crying hysterically because of the absolute incompetence and complete lack of even the most basic customer service.

I work in restaurants myself. I understand that you get behind and it can be stressful. It isn't the guests fault. This woman has no business being customer facing for any industry, and for her to be in a position of power...

I don’t usually leave reviews, but this experience left me shaken and deeply disappointed.

I came to this KFC location with my husband and 2-year-old daughter. I’m nearly three months pregnant and have been struggling with severe morning sickness, so being able to finally eat something and enjoy a family moment meant a lot. My daughter was excited for mac and cheese, so we chose KFC — a nostalgic favorite from my childhood.

We placed our order via kiosk: a kids meal, a fill-up bowl, pickle chips, and a drink. The restaurant was not busy, but we waited over 30 minutes for our food. I politely inquired twice — once at 17 minutes and again at 25 — before it finally arrived.

The food was unacceptable. My bowl was soggy and full of water, and my daughter’s meal was cold. When I went to the counter to request a refund and ask for a manager, I calmly called out twice because no one acknowledged me. As I began to explain the situation, the General Manager came out and immediately began yelling and cursing at me.

As someone with 15 years in the food industry, I’ve never seen anything like it — and I would never treat a customer this way. My toddler was scared and crying because she could hear someone yelling at her mom. Other customers stepped in to support us because they, too, were frustrated and had been waiting just as long.

I left in tears, humiliated, and heartbroken that what was supposed to be a small joy turned into such a stressful experience for our family. I won’t be returning to this KFC or any...

I recently visited KFC, and let me tell you, it was an experience so good, I almost proposed to my bucket of chicken! The real MVP of my visit was Hailee, the delightful lady who took my order. Now, I’m convinced she’s either a chicken whisperer or a sorceress because she made my cravings disappear faster than a magician at a magic convention! When I approached the counter, I was a hot mess, torn between the crispy chicken and the biscuits that looked like they were baked by angels. Hailee looked me straight in the eye and said, “Just trust me.” At that moment, I felt like she was my culinary life coach. With her guidance, I ordered enough food to feed a small army—and let’s just say, the army of one (me) was ready for battle! Hailee’s smile could light up the darkest of fryers, and her humor was as crispy as the chicken itself. She even made a joke about the mashed potatoes being “a little too smooth” for my liking. I laughed so hard, I almost spilled my sweet tea! Who knew ordering fast food could come with a side of comedy? If you’re ever in KFC and Hailee is there, do yourself a favor and let her take the wheel. You’ll leave with a full belly and a heart full of laughter!

Thanks, Hailee! You’re the real Colonel Sanders of customer...