Came here for bday meal because the place we really wanted had over an hour wait. Arrived, asked about the wait, was told about 10 minutes by a disinterested hostess. Asked if we could sit outside in which she answered that it would still be the same amount of time for the wait. I was fine with the wait time, I just thought it would be better so my toddler wouldn’t interrupt anyone else’s dinner as there was only one other table outside.

Sadie was our server- I found her name only by the receipt. She was super nice, however nice only gets you so far and one can only be called “my dear” so many times before it sounds condescending…and that is coming from a Southerner. We were greeted within a timely manner, waters brought for two of three of us- the third on “fell”. We order and we get informed that substituting 1 piece of fish for the shrimp that my guy is highly allergic to might be a couple extra dollars. Fine whatever, he is worth paying a couple dollars extra so we don’t have to visit the ER. Another guys brings our toddler his water another little bit later-however, it was only a cup and a straw-nothing in it. Around 10 minutes or so later, we get informed that our entrees were ready and would be out and then Sadie got confused when I gave her a look. She tried to school me again letting me know that the sushi bar gets backed up sometimes and so stuff out of the kitchen comes out quicker…. I get that but we hadn’t even received our apps yet. Few minutes later we get our appetizers and get told that those weren’t ours, it was another table with the EXACT SAME ORDER. Spent the entire visit letting them know everything that we were needing instead of being able to enjoy anything when it arrived. Basic things like napkins and something to eat with, water refills (only got to happen once and it wasn’t until toward the end of the visit). The mochi desserts took a long while to come out but instead of asking someone to run it or saying she forgot to order it she once again blamed the kitchen. They were pretty soft and melty by the time they hit the table.

The GM Luis did make two appearances asking how things were but instead of owing their shortcomings he made excuses saying that he was there to help and the servers weren’t used to having people on the patio. Did absolutely NOTHING at all to make me feel like a valued guest or try to actually remedy anything that happened. He was pretty useless and nothing more than a backwaiter. They couldn’t even get my bill correct and Sadie put the blame on Luis even though she should’ve looked at it before handing it to me. I have been out of the industry for a couple years now, but do remember that as a server, my tables should never have to ask for the bare necessities. And as a manager, guests should not be made to feel like they are just another ticket and it doesn’t matter if they get repeat business because they must have so many people going there that they can afford to lose any number of customers.

I will say that even the credit machine knew that a tip wasn’t earned, but I still left something because typically bussers and sushi chefs get tipped out based on sales. I also know another one of the servers told her table that she didn’t want or need to get the dirty dishes off the table when her guests were done because they had a busser tonight.

So many restaurants in the valley- you could probably get treated better at any of them. RA used to have great service and food that didn’t taste like it had been sitting for a while, but it seems that that changed.