First time going to this restaurant and it was not the best service or experience. It was a party of five and the reservations was made a few weeks in advance just to be safe and it was on a Saturday at 6:30pm. We arrived a few minutes early and checked in and was told about 10 minutes until our table would be ready. Instead it was about 30 to 45 minutes until we were seated even after we asked them how much longer it would be after waiting past 10 minutes. Other parties arrived way after us and was getting seated besides us. Finally being seated, which we were crammed in to a corner table where NO AC was blowing in the area and we were all sweating already from this Arizona heat. Waited about 12 minutes before anyone came to take our drink order and after that we went to the salad bar and already started our meal and half way into our meal no drinks ever arrive. Finally another lady came by and asked us if drinks were already ordered and we said yes and we still haven’t gotten our drinks, we only ordered water and three drinks from the bar and yet nothing came for about 40 minutes. After receiving our drinks we never seen anyone come by to refill our water or asks us how we were doing or even ask for a second order from the bar. Also the flow of the meat being served was so unorganized and did not have a good flow whatsoever. And we kept having the same repetitive meat being served to us and did not get many variations at all. Plus some of the meat that came to us was not hot at all just warm. The plus on this is the salad bar, I enjoyed the many varieties that they offered. But that is the only good thing about this particular place. I would not be recommending this place to anyone I know, I would recommend going to another well known Brazilian steak house with better service for their customers.

Update After posting our first time experience here, the general manager and I communicated and I was impressed with how much they care and want to correct and improve their customers dining experience with their establishment. My family and I decided to give it another try, and we all felt it was a much more pleasant this time, granted we went on a Sunday evening. They even accommodate to us bringing in our stroller due to that we have an infant this time, and they were kindly enough to remove a chair at our table to make room for our stroller. This time our drinks came to us in less time then before and this time we had many choices and varieties of meat that came by and we were very pleased, on top of that it was hot/ warm and not cold. And the salad bar was very well maintained and all of the sides were fully stock. Also we ordered desserts this time and it was delicious and able to see the dessert display prior to ordering it gives a good visual on how big or it looks beforehand is a great concept. We appreciate that they do care on customer experience and pays attention to customer satisfaction so we will definitely be returning to this establishment.