Rally's — Restaurant in Mesa

This by far was... the most surreal fast food experience I have ever had.

It all started with a long drive-thru line, but it was no Chick-Fil-A on a Saturday. About four cars in line. The car in front of us, after about ten minutes in line, decided to pull out of line because of the wait. This was not before the passenger got out of the car and his wife tried to leave him in the parking lot.

I guess at this point we should have called it a night, but we couldn't just quit now. We had to see what was on the other end of this fast food line. So, we finally pull up to order and are told to go to the next speaker to order, which isn't strange in itself, but what is with the placement of these speakers? Why are they like four feet apart? Why are they not on both sides of the (might I mention) double-sided drive-thru? Why don't they use both lanes? At this point it is becoming some sort of dream I don't quite understand.

Anyway, we go up to order and there is no response on the other end. My boyfriend asks a quick "hello" and gets a very quiet "just give me a second." No problem. We finally get to order and the server repeats our food and drink orders back to us. This is very important for what happens later on.

So, after waiting to get to the finish line, that glorious finish line, we come up to the server at the window. He looks at us with confusion. The first words out of his mouth-- "Have you ordered?" I don't know... have we? Are stuck in some Twilight Zone inter-dimensional ether where we will always be ordering at this exact Rally's for the rest of our lives?

We said that we had. He mumbles off some order and at this point we just say yes, that that is our order, because it's 11 at night and we are exhausted from working all day and getting ready to move. We'd ordered a couple things-- a burger and chicken bites, a Diet Coke, and a Fanta. Again, this is important because it was repeated back to us. And it was right when it was repeated back to us.

We are handed a drink and a straw. That's all fine. Then the server holds out two straws and asks us if he's given us straws. We got one, but hey, maybe we'll get the other one with the second drink. He also hands us a bag of food.

We're sitting there and he's preparing another drink. After about a minute he hands us another drink and says "your food will be ready shortly." My boyfriend is frazzled. He just wants to go home at this point. "You already... you gave us food." He says. "Oh, well, okay. Have a good night."

We get home. There's a hair in my chicken bites. The fries are hot on one end and cold on the other. And we are given two Cokes... one with ice and one without. And it... it says that we ordered that on the receipt. But it was repeated back to us... and... we are more confused than ever.

All in all, if I ever wanted to feel like I was in an episode of Black Mirror again, I'd probably get in that line just to feel something. But, my lord, what...

Giving 5 stars because I’m anticipating how delicious this place is. I know beggars can’t be choosers but it seems there’s an issue with the EBT machine every time we go. I called ahead two separate times (first to check if accept EBT hot meal plan and second to see if the machine is working) both times was confirmed they indeed accept it. Went to drive thru and was told to walk up for EBT transactions which is absolutely no problem at all. While at the counter first visit was told machine was broken and second time same thing. Now I know I’m not entitled to anything, but I just please ask that you remove your location from the monthly updated EBT eligibility list, which this location shows up on, if this locations “machine” will never be repaired or if you guys just don’t want to deal with EBT customers. Again, 5 stars because even though driving 25 minutes there after confirming they take EBT over the phone, the employees were polite and I know it’s probably out of their control. From the business end, I know several people don’t call ahead or announce they’re paying with EBT like I do, before ordering and then they get to the window owing $42.00 and the food is prepared, but most people planning to use EBT probably have to leave the food behind and I assume it’s a loss for Rally’s. So it will be beneficial for not only the customers, but to prevent inevitable food waste and profit loss. If the machine is indeed broken and you guys normally do take EBT, contact me if you need assistance repairing the EBT point of sale terminal! Would be happy to volunteer my time to fix it for customers and Rally’s benefit. Thank you for your time in reading this. I hope I’m not misconstrued, I sincerely appreciate establishments that accept EBT and I realize it’s a luxury from my budgets standpoint. Just wanted to bring the issue to light. (Sorry for the wall of text, you’re appreciated....

This place is a joke. I have never been so disappointed in customer service at an establishment. My vehicle does not fit through the drive-thru, therefore I had to walk up to receive service. There was nobody in line and nobody in drive-thru, so I figured it would have been quick. I stood at the window for 15 minutes. While I was standing there two cars pulled through the drive-thru and got helped and got their food before anybody had even said anything to me. I had to knock on the window to get somebody's attention. The girl working inside refused to open the window to tell me that they take walk-up orders at the other window. As I walk to the other window I politely told her that she should put a sign out there because I've been waiting for a few minutes out in this heat. She did not seem to care. Customer service here is terrible. I then ordered a combo number 5 with a large Coke. What I received was a large french fry and a large Coke. When I asked this girl where the burger was she replied with I didn't hear you asked for one. And then she walked away from me as if I didn't want to order the burger anymore. She was completely rude and didn't care about her customer. When I asked what her name was she vaguely held out her name tag and said it's right here. I said I'm sorry I can't read that. I asked her again what her name was and she refused to tell me her name. the name on her name tag was written in a swirly font that was hard to read. I asked her what does it say, maria? And she replied with yes, that is my name. But the name didn't spell Maria because I saw an "n" in the name. I said wait that doesn't spell Maria, and she says to me, yes it does it's in Spanish. Don't lie to me. That does not say...