Quiznos — Restaurant in Metropolis

Stopped in for a quick bite while we were traveling. I got the Italian sub. It wasn't as good as it used to be. But it was ok. I would order it again. The store was clean and the lady who helped me was very nice. She explained the differences between the two sandwiches I asked about. But they charged .25 cents for a cup of water which I found strange ? Most places just give you a cup for water ? But, I'm guessing , they have to get their money for the cup ? Which is fine, but they should tell you that they are charging you .25 cents for the cup so that you have the option as to whether or not you want to pay for the cup ? The dining area wasn't real clean, we had to clean our own table off, ( we just wiped it off with some napkins) , but it was one of those Quiznos attached to a gas station. & we got there right after lunch time, maybe they just hadn't had time to clean them yet ? But, all in all, I would eat there again. They did have high chairs for children, and handicap access entrrance, as...

Very poor attitude borderline, racist for no reason. As soon as she saw me and heard my request from behind the register. She rolled her eyes. I noticed, but I didn't pay no mine. The sub was supposed to be toasted and cheese, melted. And afterward tomato and avocado added. That was too much work for her the freckled faced girl With a nasty attitude I don't know if it was cause. I look Latino and maybe I am, but she doesn't know me too. Give me a bad attitude, while working in a customer service job. Needless to say, the sub was Freezing temperature right out of the refrigerator. When I walk back in to get the thing warmed up. She gave me another attitude so I ask for refund. When she refused and through the bag back at me. Then, when I asked to speak to the manager reluctantly, she gave me my money back. This person needs to be trained, but I as a manager i know that this poor sour of a attitude, is untrainable, and unfit for customer...

Strangely, we had to wait 10-15 mins while the manager on staff struggled with a woman to return an online order that she had picked up. He kept saying we don’t do returns and was trying you figure out how to get the gal out of the store, almost acting like it was the customers fault her order was incorrect. As soon as he was done with her he scampered off without any apology for the wait. A young man stepped up to the register and just stared at us. I asked, can we order now? He said, yes. No apology from him either, although he was nice, just awkward in the initial exchange. If you do come to this original Quizno’s, I’m not certain what you’ll get. The food was good, although they were out of a several sauces and they didn’t have any gluten free bread that advertised all over...