Casavana Cuban Cuisine

A few bad experiences. Not everyone speaks Spanish. A woman at the outside counter needs to understand not everyone is familiar with all Spanish dishes. It's about the customer and nothing personal. They're providing a SERVICE Part of the job is to explain the dishes to customers. Upsell and sell. Manners also work in all aspects of a person's life. you learn that at home. (I hope). If she doesn't want to deal with customer's she shouldn't work there. It's bad for the business. I took the time out to explain to a customer the dishes all while this women was being combative with the customer. I pulled her aside and had to remind her the customer is spending their money which in turn pays her salary. I was told by the manager she gets salary plus tips. If she's frustrated because she doesn't speak English, it's on the management/ owners to put her in that situation. No one wins. That's not the way to treat customers. I speak both languages but that's neither here nor there. It was the customer service. Easy solution, she should have excused herself with the customer and get someone that speaks English to help this customer. The customer simply told her they didn't understand the dish. I would've fired her on the spot. One for embarrassing the customer by raising her voice while the customer listened and was very calm and polite. At that point the customer had every right to get upset but instead looked at another customer which also said to her in Spanish her behavior made "Cubans" look bad. I think it makes everybody look bad. I HOPE management does better training of their staff. That was uncalled for. That's the 2nd time she does that. One to a Spanish speaking customer and this other one who was English speaking. No one spends their money there to be yelled at or humiliated. Learn how to talk to people or find a job where you don't deal with people. FIX IT asap. Aside those couple of times, the waiter Angel and a few other waitresses are beyond amazing.