Chick-fil-A — Restaurant in Miami Lakes

Tuesday morning 8/17/21 I went to get some breakfast through the drive-through of my local Chick-fil-A. I was so impressed by how quickly and accurately I got my order and as always the staff was super friendly. Unfortunately today my taste buds were completely shot. I always order an iced coffee with vanilla tater tot’s etc. I mediately taste my drink and find it to be overwhelmingly sweet which i didn't like .So I decide to go inside and see if I can get a replacement. The staff immediately attended to me and help me receive a new vanilla iced coffee. After tasting It I quickly realize the problem wasn't the drink, the problem was my taste buds. I decide not to waist any more time or food and thanked the employees and the girl at register for helping me and I left the drinks and returned to my car. As I got in my car the most amazing thing happened. One gentleman from the register came running outside because he wanted to make sure I was okay and that I was taken care. I Immediately told him about my taste buds. The employee was understanding and sweet, he even encourage me to return to the store so he could help me with a new drink. The fact that he took the extra step to make sure I left with a good experience and a great cup of coffee made my day. They even surprised me with nice chocolate chip cookie in a bag with sweeteners and creamers. I’m overwhelmed and extremely impressed by how professional they handled the situation. This is why I always say Chick-fil-A is a 10 out of 10 when it comes to their customer service skills. So with that I want to thank the entire crew for breakfast. But especially a huge thank you to the girl at the register and the gentleman who came running to my rescue. Im sorry that I didn't catch your names, but that was the best cup of coffee I’ve had in a long time and im sure you made it with love. I hope your managers acknowledge your hard work because I deeply appreciate...

Terrible Experience with Manager Maria A. at Chick-fil-A

I have always associated Chick-fil-A with great customer service, but my experience at this location completely shattered that. From start to finish, the way the manager handled the situation was unprofessional, rude, and downright unacceptable.

I placed an order through the drive-thru, which was taken incorrectly. When I went inside to get it fixed, I was told I would need to pay a $1.31 upcharge for the correction. I explained I had left my wallet and phone in the car, but the employee insisted that “the manager said I had to charge.” When I asked to speak to the manager, Maria A., she came over with an attitude, rolled her eyes, and repeated the same thing—no flexibility, no effort to resolve the mistake in a professional way.

This back-and-forth took more than 10 minutes, during which my mother arrived and brought me my wallet. I then watched Maria manually enter a promo code and adjust the price, only to still force me to pay the $1.31 difference. When I asked if she owned the store or how I could contact the actual owner, she dismissively told me to “look at the receipt.” To make things worse, as my corrected order was handed to me, she insisted I return the original incorrect order—as if the company couldn’t absorb a minor mistake without punishing the customer.

At every point, Maria A. chose to argue and show attitude instead of simply fixing the issue with respect and professionalism. Chick-fil-A is supposed to be known for kindness, courtesy, and customer-first service. This manager displayed none of that. If this is how the “head of the place” treats guests, then this location is in serious need of retraining in customer service...

Chik-fil-a is known for their superior customer service but my last visit really touched me. I bring my 5 year old daughter so we can have some bonding time and play in the play area and have a meal. I get out of work late and by the time i get to chik-fil-a its about 20 minutes before the close. When we get there we find out that the play area is closed because another child had an accident and the chemicals that they use to clean has to air out for 4 hours. My daughter starts crying. The staff there comfort my daughter and the manager explains to her the situation. My daughter is still sad so the manager asks her if she would like to make an ice cream cone. The manager takes my daughter by the hand and shouts to the staff "make way, we have a new team member coming through" and walks her behind the counter to the ice cream machine and guides her in making her a free ice cream cone after i already paid for our meal. It didn't bother them that we got there right before they are about to close. The only reason why they didn't let us use the play area is because it wasn't safe, not because we would hold them up. It didn't bother them that my daughter was crying while the store was packed. They were more concerned with a crying little girl than they were with going home on time. They genuinely know how to treat...