KFC — Restaurant in Middletown

Been here a few times since they reopened and never had issues except for once getting wedges instead of the side I ordered. I like wedges so I didn’t complain or was upset. However, I went tonight and waited 25 minutes. I don’t mind waiting and I know how fast food can stress workers out on a busy day because there were 4 or 5 of us that had to pull around from the drive through. About about 15 minute a woman who I am assuming is the shift manager came out to cars with a bag of food. She asked what I was waiting on and I told her the titles of the meals. Which she asked “so you had two number 5?” I said no and told her again the two different meals I had but was not for sure what the number is on the one which is why I said the names. She then was talking about other meals which weren’t related to mine. She went to other cars before walking back in with the bag of food. I waited a few more minutes before walking into the store after I noticed another woman who was waiting went in. After the teenager at the counter took care of her he asked me what I was waiting on. Which I calmly told him the order numbers since I could see the meals again. He went back to the woman to tell her what I was waiting on. This is the part that really ticked me off. She started yelling that she “went out to every car and literally asked if they had a number 6. Now it’s going to have to be remade.” No ma’am I promise you did not. She was in the back making the food and I could hear her yelling plain as day over and over again the same thing, clearly angry about it. I just stood there calmly and the teenager brought my food up to me. Both the teenagers there were very respectful the whole time. I thanked him and did not make a scene even though I very much wanted to say something or at least call a higher up. I just promptly left the restaurant. Again, I work with serving people a service and I know it can be stressful. I could understand her being upself if I made a scene or was talking harsh to the employee like the woman before me was. However, I waited until I was spoken to and calmly just told him what I was waiting for. The only issue I have is the way this woman reacted to the situation she was in. I even heard her yell at the teenager at the window to stop taking orders. I get it, you serve food, not curing cancer. However, the management was very unprofessional considering she was not harshly provoked. I will not be returning to...

Sat Dec-8-2018..I LOVE KFC.AND IM GLAD THEY REBUILT THIS PLACE BEEN THERE SEVERAL TIMES SINCE IT HAS REOPENED.BUT I HAVE TO BE HONEST EVERY TIME I GO THERE AND THE FEMALE MANAGER THAT WEARS GLASSES IS THEIR THE CHICKEN IS HORRIBLE ITS LIKE EATING CHEWY RUBBER THE GREASE IS HORRIBLE AND THERES HARDLY ANY CHICKEN ON THE DRUMSTICKS AND WINGS..ITS LITERALLY MISSING MEATS JUST A BAKED BONE EXPOSED..HAVE YOU EVER TOOK YOUR LEFT OVER CHICKEN AND COOKED IT IN THE MICROWAVE TO EAT IT AND ITS LIKE RUBBER AND THE GREASE JUST SOAKS IN THAT BREADING YOU BITE INTO IT AND ITS LIKE A GREASE SPONGE..YES YOU KNOW WHAT I MEAN..WELL THATS MY EXPERIANCE WHEN SHE IS THERE AND ITS EVERY TIME..YOU KNOW THIS FAST FOOD HERE ISNT CHEAP AT ALL BUT I GOTTA TELL YOU FOR.WHAT YOU PAY TO FEED YOUR FAMILY ANYMORE IS CRAZY..SO THE LEAST THESE PLACES COULD.DO IS ACT LIKE ITS THERE FAMILY THEY ARE SERVING AND BRING OUT THERE BEST EFFORTS..I JUST GOTTA SAY THAT IF THIS CONTINUES TO HAPPEN ILL JUST GO SOMEWHERE ELSE..STAND UP TO THESE FAST FOOD PLACES PEOPLE WE BUST ARE BUTTS TO FEED ARE FAMILIES WORK ARE FINGERS TO THE BONE TO SURVIVE IN THESE TIMES JUST TO HAVE OPPORTUNITIES LIKE THIS FOR FAMILY TIME AND IT TURNS OUT BLAH..COME ON IF IT WAS THE OTHER WAY AROUND IM SURE THEY WOULD CERTAINLY SAY SOMETHING..SO USE YOUR VOICE AND STAND UP AMERICA DEMAND BETTER AFTER ALL ITS YOUR HARD...

We were in town and stopped here after a long hike this past Sunday. Kfc is one of my kid's fav take out restaurants, but this was the worst service ever. The drive through took a long time, which is fine and understandable, but then told me to pull around because fries would be a 2min wait. 15 minutes later, i sent my daughter in to ask for our food. An employee said she didnt even remember us going through the drive through. First, how is that possible? After finding our order, which was still sitting in there, it was given to her..and it was still wrong.

I sent her back in to get a fry that was missing and first they told her she was wrong. At this point we'd been there nearly 25 min & i most certainly wasnt lying about a missing small fry!

They gave her a large fry instead of the small, which was a nice gesture, but overall awful&...