Carl’s Jr. — Restaurant in Midland

I believe Fabiola is a manager who was taking our order at the register. When my husband asked a question about the new fries that were supposed to be hot she was short and rude. Spoke to us as if we were ignorant. Just because she is bilingual doesn't make her superior. She tried acting as if she didn't understand us when I asked her about why our order was so much for 3 meals. Over $50.00. We paid. When I looked at the receipt I did notice that she over charged for my husband's meal. She refunded it and started over. The meal became $13 dollars LESS than we were originally charged. Once I sat down and continued looking at the original receipt, I noticed that Fabiola had also over charged for my meal. I very specifically asked for the Western Bacon cheeseburger meal with onion rings. Large. She charged for the double western. That is not what I ordered. So after she wanted to debate how I ordered, she told me it was too late, it's already made. A gentleman came over. He was wearing a manager shirt like Fabiola. He said he would give me the difference. I informed him it's not even about the difference in the cost, she was charging people for MORE than they ordered. It's dishonest for one. He gave my husband $2. I'm sure the difference is more but at this point it's the principal. Not about the cost. The male manager informed my husband that the cost of everything has gone up. After my husband mentioned that for what she charged us, we could have gone to a sit down restaurant, he let us know that when her and him go to Five Guys, it is $50. Now I am assuming at this point that they are a couple and that is why he is defending her every wrong doing. If anyone who knows me is asked the question, where is your mom's favorite fast food place, they will tell them "Carl's Jr" We drove 2 hours to eat here. Received service that any store manager should be ashamed of. Absolutely ridiculous. My husband brought home Carl's Jr a few weeks ago when he had training in Odessa. He went thru the drive through and was also given the wrong orders, charged him over $50 that time too. I figured it was a misunderstanding. Apparently this is how they are running this establishment. They should be ashamed of themselves. Ripping people off and treating them as if we were an inconvenience because SHE charged us for the incorrect items.

I made a decision in that moment as I was enjoying my western that I had to remove a meat patty from because it's too much meat, that it was my last. I will not return to Carl's Jr. Not in this location. There isn't one where we live in Lubbock.

It's no wonder that location is always...

We ordered our food and it was delivered slow because they had to remake the nasty tea. We gave away my burger to a homeless man that was on the corner. So We returned for a second time to order a new burger and we were asked to park out front. We waited for 30 minutes the manager came out hand us the bags and didn’t apologize for the long wait we checked the bag and all the order opening the burgers to check for pickles esc.. We realized that we had received the wrong order my wife went inside to let the manager know that she gave us the incorrect order the manager again didn’t apologize for the mistake. My wife then asked what she would the manager like to do with the order she had give to us the manager stated to my wife to “keep it”. As my wife was leaving the manager changed her mind and began to demand we return the meal, my wife stated that she we had all touched the food and it was unusable. The manager became combative and began to tell my wife “you think you’re so smart huh?” My wife stated no we don’t want anything free but you told me to keep it so that’s what I’m doing. The manager began to demand that we return the meal immediately to which several customers began to encourage my wife to just leave because the manager was becoming extremely combative and aggressive. My wife began to leave and the manager attempted to give chase but quickly gave us and told my wife that if she called to complain it didn’t matter because she was the manager. We spent well over $80 here and we come at least once a month if not more, for $80 we can get better treatment else where. We’ve had nothing but good experiences here and we’re very patient because we understand that there’s a shortage of employees so normally we understand but this is unacceptable behavior for any level of employee. We absolutely did nothing incorrect accept get the wrong order which we understand also happens however what shouldn’t happen is a combative aggressive manager. This incident happened around 5:30 pm on 1/19/23 Bring back the other manager that’s proud of her tea...

This is the perfect place to take your Mother-in-law. How do I know? They have NEVER achieved one single accurate order of mine, cleaned the beverage station, or that discusting ketchup pump / pathogen dispenser / sticky hand generator. The absolute terrible experience you are guaranteed here will take the heat off you. The pain she will suffer will totally justify the $17 you just blew. Maybe the added bonding experience of suffering in common would improve your relationship? This restaurant will make the most unkept house look inviting, so now at family gatherings you can divert her to "remember that terrible disgusting Carl's in Midland?".

Good job franchise owner, hold your head high knowing you killed an entire brand for me with this single restaurant. I too share some blame in this though. Every couple of months I go back thinking it will be different, and be like that first Carl's I ate at in L.A. years ago, before they expanded to Texas. However, this restaurant finds a way to be worse than the prior experience every time. Carl's / Hardee's Corporate should intervene at this point, seems like you have been there a year, and should be on top of the game. I write this after having multiple people share similar experiences with me this afternoon. We all formerly enjoyed it eating at a Carl's, but the one in Midland has ruined the brand for us. Before you blame the market or employment pool, there is a Rosa's down the street. Go dine in there, observe, and take notes.

Attached is a picture of a "dry no pickles" 6 dollar combo... burger has nothing but 3 pickles, fries were soggy, did not...