Texas Burger — Restaurant in Midland

I came on a Saturday evening through the drive thru with my best friend. We only ordered 2 medium shakes, a banana nut and a butter pecan, both with bananas added.

-1 star for the ridiculous wait time. I understand it is a driver thru and it takes time to make the food for the people in front of us. That was not the issue. It was the fact I was already at the window, paid, had received a spoon(yes just 1), 2 shake straws, and no napkins. We were than told it would be a little longer until our shakes were ready. Well it was about 4 minutes later (we were watching YouTube videos while waiting in line, hence we know the time we were waiting). So all that time for 2 medium shakes. If a long wait was the worst part of this experience, I would have rated 4/5 stars and moved on with my life without writing this novel. But, unfortunately there is more.

-1 When we received our shakes, the employee who brought/made them asked her co-worker at the window if they were all that went out, and if it went out to my car. After she was prompted it was, she opened the window and handed them both to me. I asked which is banana nut, and which is butter pecan. She said she didn't know. Not did she attempt to find out. Her initial reaction was shocked/surprised when I asked her. This leads me up to my next point.

-1 Not what we ordered. I think the employee looked shocked because she made 2 of the same and realized they were supposed to be different only when I asked. As we drove away into the road, my friend opened the lids to see which was which. He then tasted both because both smelled the same. The tasted the same. Then I tasted both. They tasted the same. They both tasted like the banana nut, and may or may not have had the additional banana to them. To be honest I doubt it. Portion wise, I understand that this type of drink cannot be filled to the brim. But I expected at most a half inch to an inch below the brim. One of ours was in that range, the other was short by about 2-2.5".

+2 Flavor was really great. The texture was also very nice.

Overall the drive thru/window time was too long. The employee could not give us our older with certainty or accuracy, and we didn't even get our order correct. The one good thing is that the shakes were good. So no problems with food quality.

Also our receipt shows our order correctly, so I know it wasn't an...

TL;DR: Food sat on the counter while everyone else had orders brought to them. Fries and burgers were cold, but we stayed polite. The cashier apologized and tried to fix it — the manager, Damaris Vega, showed zero professionalism, blamed us, and caused a scene instead of helping. Staff was great. Manager was the real issue. Needs upper management attention. ———

We’re very understanding customers — we know mistakes happen. Our issue wasn’t with the mix-up, it was entirely with how the manager handled it.

We ordered 3 burgers and fries in a not-at-all busy restaurant. While other tables were getting their food delivered — even single orders like fries — we sat waiting. After 20 minutes, we checked and found our food sitting at the counter the whole time. It was cold, missing a side, and not what you expect when others are getting full service. Still, we stayed polite.

We calmly let the cashier know, and he apologized, admitted the order should’ve been brought out, and kindly remade the food. Great response.

Then the manager, Damaris Vega, came over — not to help, but to argue. She was defensive from the start, telling us burgers “are always hot” since they’re made to order and blaming us for not picking up the order sooner — even though that wasn’t the system for anyone else. She questioned if the food was really cold, asked why we ate it if it was, and kept interrupting. For context: our young son was starving and started eating his immediately, and we took a few bites before realizing how cold it was — then stopped and asked for help.

When we finally asked for a refund because we no longer trusted the remake, she got visibly annoyed, spoke loudly, and threw our food dramatically into the trash - like she was trying to make a point. It felt childish and unprofessional, like she was trying to embarrass us instead of resolve the situation.

It wasn’t the mistake that upset us — it was the manager’s unprofessionalism, sarcasm, and refusal to take responsibility. The staff did their best. The leadership clearly...

First of all I grew up in west Texas area until I was a teen and the occasional visited west Texas so how did I not eat at a Texas Burger or even know it existed until 2019?!?!? It’s definitely got a DQ vibe but on a larger scale with a slightly less fast food vibe to it even though it’s definitely fast food. (Menu has a wider selection in my opinion) The food was delicious however it was super busy and came with a fairly decent wait for food. After our meal I took my kids to the ice cream counter to order and was a little annoyed at the time it took someone to take our order as it seemed like they didn’t have staff dedicated to drive thru only and dining room only. He seemed rushed or irritated when I asked questions but it was our first time. Sorry kid🤷🏻‍♀️ After placing our order we stood there waiting for quite a while and watched several drive thru orders go out as well as a couple of dining room orders. After about 10-15 minutes I approached the counter and asked how much longer it would take to get three single scoop ice creams. He asked for our number and then pulled them out of the edge of the freezer. 😑 It would have been nice if they would have stated something like please come back with your number when you’re ready for them OR would you like these now? Or maybe just notice the fact that we had been standing there waiting all that time. Oh well... Overall good food, good ice cream. I cant fairly judge the cleanliness of the restaurant as it was super busy and hard to find an empty and the few that were probably being cleaned quickly as possible. I did see employees wearing gloves when handling food and changing them after handling money. Worst thing I saw was scoop of ice cream hit the countertop where ice cream prep was being done and it was scooped up and put into the dish. 🧐 Overall decent and would recommend. I would probably eat at a Texas...