Church's Texas Chicken — Restaurant in Midland

To be honest, I have always loved Church's chicken, my favorite fried chicken, in fact. However, the last few years, this one has slowly gone downhill. Do y'all even sell Mac and cheese anymore? The last 4 visits at various times of day, y'all haven't had any. Either take it off the menu or provide it. Friendly suggestion to managment, if you don't have something from an online order, is it really so hard to make a call and offer an alternative? If you truly don't have time because you are that slammed, when the customer gets there and requests or suggests something else don't sigh or cringe under your breath and say "yeah, I guess we can do that" then mess the sides up anyway. I understand that 3 hours before you close you may not sell out of everything but y'all's biscuits should always be on hand and don't tell the guest, who is standing there that you don't have any and will have to wait 20 min to get some when there is half a tray visible. I'm sure I will eat at churches but it will be a while. I pass Popeye's on the way to you. Even then, when i do return, the other store is only an extra few minutes away. Lastly, I apologize for taking so long to get there I know 30 minutes is a long time to wait to fill an order and I am taking that into consideration but with super greasy chicken, soggy corn, forgetting my coleslaw and the biscuit thing, I think we are even. The okra was...

For many years this place is is simply awful. I do a lot of traveling and I am always shocked with the difference in service you can get anywhere else! Even in la mesa tx, or lubbock no matter where you go it's just going to be better. Their drive through was ran over a few months ago possibly over a year its literally vent over falling apart they still haven't replace it. The whole parking lot is always dirty and with pot holes. They hire the worst people with the worst customer service skills. They always take forever to answer, they are loud rude and sometimes use profanity. Once you pay they ALWAYS make you park to get your food. The wait time is somewhat absurd. I'm curious as to how their sales in this particular franchise are like. Because they're really awful. The quality of the food is, well a franchised churches chicken thank God. But this is never my first or second or even third choice for fast food. If the service was better it would be. But it's a midland thing really, it's hard getting quality employees, I get it. But upper management should step up already this has gone on...

We went about 9 pm, the manager informed us that they only had okra, mashed potatoes, and coleslaw for sides. Ok, we ordered 2 family side of okra and was told they only had 1 so we ordered 1 okra and 1 coleslaw and 3 REGULAR jalapeños because they said they didn’t have jalapeño bombers. When we dove off I noticed they didn’t give me the coleslaw and instead of okra I was given BOMBERS! The bombers were hard and COLD! So we went back and was informed they didn’t have any okra and the employee just said “oh I got you next time” we left and went back but the manager insisted they gave them to us! She wanted to see what they had given us so we handed the bombers back and apparently she didn’t know they had given us the wrong old, cold bombers that they supposedly didn’t have! They refunded the money for the okra, I never received the jalapeños and they never gave us the original receipt! I haven’t been to churches in a very long time and I will not be going back! So unprofessional! The employees were so busy trying to close and get out they completely ruined...