Noodle house — Restaurant in Midland

I've seen the restaurant many times but never stopped in until today and I tell you, I'm kicking myself for not stopping sooner! First of all you know a place is good when you stop by at 1pm and it's still almost full, plus there were several delivery orders while I waited for my food, they're obviously doing a good deal of business and I can see why. I walked in, asked to place a go-order and the two ladies who helped me were very attentive and nice. I was given a menu, decided on Tonkatsu Ramen with pork, the steamed pork bao and shrimp fried rice (you may laugh but this is my go-to to tell if a restaurant is good, it's harder to make delicious fried rice than you think!). I paid (around $38 total) and was told my wait would only be about 10 minutes. Watching the two ladies work, they were extremely good at their job, they checked on tables, refilled drinks, cleaned and put away clean dishes all quickly and unobtrusively. At this restaurant the kitchen area is small, and to my delight open to the dining area, only separated with a counter. Watching the chefs prepare dishes was like watching a choreographed dance, it was obvious they know what they're doing, and that expertise shows in their food, and then some! I drove back to my residence, about 20 minutes and in that time everything was still hot and perfectly cooked. Honestly, I never expected to get ramen this good in Midland Texas! The noodles were perfectly cooked, the pork was sliced thinly, was a good mix of fat and lean and tasted amazing, the broth (of which there was enough for 2 bowls!) was rich, flavorful, perfectly seasoned and had the most wonderful mouth feel! Even the boiled egg was perfectly cooked with a firm but still creamy yolk. The steamed BAO were also perfectly cooked and filled with well seasoned, delicious pork. Lastly the shrimp fried rice which was completely packed in the to-go container, easily making enough for two meals, was absolutely perfect! The rice was tender but had the slightly crispy edges that you should get from the "wok hei", the shrimp were large and flavorful and the veggies in it were cooked well and small enough to add to the flavor without being intrusive and the green onions on top were a nice touch as well. My meal came with ample condiments, utensils and a very nice pair of wooden chopsticks that I didn't have to break apart and then go about removing splinters from. Noodle House is definitely a gem and would be great in any large city, in little ole Midland Texas, they're PHENOMENAL, I wish I could...

I’m flew in from Houston to Midland on a work project for a week. Yesterday some of the people on the project started feeling under the weather (sneezing, stuffy, runny noses, coughing). We all believe it is from the dust and dirt from the move project. I wanted some comfort food and some recommended Tokyo1. I found the Noodle House on Andrews Highway and decided to dine there because it’s a small business and it is always a pleasure to dine in small establishments as you find many jewels that way. I should have realized as soon as I walked in the door things were not going to go very well. Once seated I was asked what I’d like to drink. I asked if they had hot tea for my throat. The waitress abruptly said, “NO! THESE ARE THE DEINKS WE HAVE!” She slammed a menu on the table before me and pointed at the soft drinks. I passed on the soft drinks and asked for water no ice. The waitress brought me a blue cup with water and there were bubbles on top of the water. I was not sure if the cup was not completely rinsed of soap or what the problem was. After a bit, the bubbles subsided and there was this white sediment or film in the top of the water. Needless to say, I did not drink the water. The waitress immediately asked for my order. I ordered the chicken Tonkotsu ramen. As I ate and patrons left, they were all greeted as they left with a Goodbye or Bye. I asked for a to go container for the noodles I did not finish. The waitress gave me a bowl to go, no bag, no to go utensils. I signed my check and started toward the door. I did not get a Bye or Good Bye greeting as I left as the other patrons. Made me feel good that I did not leave a tip at all. The food was mediocre … I’ve had better in smaller cities like Conroe, TX. I will never everrrrrr recommend this establishment to anyone. If you’re looking for good food and hospitality…THE NOODLE HOUSE ON ANDREWS HIGHWAY IN MIDLAND, TX IS NOT THE ESTABLISHMENT! As I write this review, I must also say that I noticed I was the only person of color in the establishment at the time. Maybe “My Kind” are not welcomed in that particular location, who knows, but what I do know is I will NEVER EVERRRRR spend my money at ANY NOODLE HOUSE and I do not care where it is located! WORST SERVICE EVERRRRRRR!!! Two thumbs...

I recently had an incredibly disappointing experience at a local noodle restaurant that left me feeling disrespected and frustrated. I visited the establishment with high hopes, but unfortunately, the way the staff handled my complaint and the subsequent treatment I received were simply unacceptable.

Upon trying the noodles, I realized they were not to my liking. Being a polite customer, I approached the lady in charge and kindly informed her of my dissatisfaction. Instead of addressing my concern professionally, the chefs took it upon themselves to make a mockery out of me and my dining companion. It was an unprofessional and embarrassing display that left a sour taste in our mouths.

To make matters worse, despite the poor quality of the noodles and the rude behavior we encountered, we were still expected to pay the full price for our meal. This lack of accountability and customer service is truly disheartening. It is basic courtesy for any business to acknowledge and rectify a customer's concerns, rather than ignoring them and charging full price.

As a paying customer, I expect a certain level of respect and understanding when I voice my dissatisfaction. Unfortunately, this restaurant failed to meet even the most basic standards of professionalism and customer care. It is evident that they prioritize their profits over the satisfaction of their patrons.

I strongly advise potential diners to reconsider visiting this establishment. The lack of respect and unprofessional behavior we encountered during our visit were inexcusable. There are plenty of other noodle restaurants in the area that prioritize customer satisfaction and provide a quality dining experience.

It is my hope that the management of this restaurant takes this review as an opportunity to reflect on their customer service practices. A genuine effort to improve and address customer concerns could turn this unfortunate experience into a learning opportunity for them.

In conclusion, I urge you to think twice before visiting this noodle restaurant. The disrespectful treatment and refusal to acknowledge customer dissatisfaction make it a regrettable choice for a...