Planet Fitness — Local services in Midland

I've only taken the time to write two reviews in my entire life. The first one I wrote was for phenomenal, blow-your-hair-back customer service. This one, on the other hand, is for the most deplorable customer service I've ever experienced.

On Wednesday, July 3rd, I finished working out in the evening, at approximately 5:45 PM, when the gym is at its busiest. As I was passing by the front desk to exit and retrieve my shower bag from my car, a "sketchy" guy entered (and, I hope that my use of the word "sketchy" is politically correct enough for PF). This guy strolled by the front desk and said, "Hey, I'm going back here to use your bathroom." He wasn't there to workout; he didn't have anything with him; he was wearing street clothes; he didn't check in with a phone; nor did he even ask if it were okay for him, as a non-member, to use the restroom.

After I retrieved my shower bag and made my way back into PF to take a shower, I saw the sketchy character lurking in the area where the sinks are. He and I were the only two people in the bathroom at the time. He saw me take note of him, so then he retreated back to where the lockers are, and still, he was watching me from there.

Looking back on the situation, this is when I should've reported this guy to the front desk. I guess I thought I was being self-defensive enough by taking my entire shower bag with me into the shower. But then, as I was taking a shower, I heard the guy talking (apparently to himself), right outside of my shower curtain! I slightly opened the curtain, stuck my head out, and eyeballed the guy, and then he walked away. Then, a few minutes later, he was there again, outside of my shower, talking again. I felt like I was living in Alfred Hitchcock's famous scene from "Psycho."

When I exited the shower, the transient guy was still hanging out in the locker room area. I immediately went to the front desk and reported this guy’s creepy/stalking behavior towards me, and yes, I did use the terms “thug” and “gang-bangin’-looking-dude” when I described his appearance to the staff members.

The following morning, Thursday, July 4th, I thought it would be prudent to at least let the management know about my experience. So, when I called, a guy answered, and I asked if I could speak with a manager or an assistant manager. He simply said, “How can I help you?”

I related what happened, and the manager asked me what the guy looked like. I repeated exactly what I said to the ladies at the front desk: “He looked like a thug. He had on long black shorts, sagging, a gray tank top, had neck tattoos.” The manager said he’d look into it, I thanked him, then we both hung up.

Not more than one minute later, the manager called me back and said, “This is Leeroy, and I’m offended by what you just said about this guy. This is a judgment free zone, and I don’t appreciate you calling someone a thug. Planet Fitness is a judgment free zone.”

I replied, “Whoa—whoa—whoa. I’m the person who’s a paying member of your gym. I just told you how this guy, I’ll refer to him as a ‘transient’, made me feel and was creeping me out while I was in the bathroom and shower. I felt like I was being preyed upon by this guy, and you care more about his feelings than you do mine?!

Also, if someone isn’t a member of the gym, and they’re just in there to do God-knows-what in the restroom, they’re most likely waiting to steal something, and they’re up to no good, then the judgment free zone DOESN’T APPLY TO THEM.”

Overall, the management at this PF hasn’t given me a voice, nor do I feel as though it believed my story, and I feel as though they definitely didn’t review any video footage or do any due diligence looking into the situation. And again, it feels as though this PF cares more about its “judgment free zone” as it applies to sketchy, transient non-members, rather than making the safety and well-being of its paying...

Honest Review:

I have worked out for 15+ years and take it as seriously as I can working a full time job. Having said that I am by no means a meat-head, but I know what to do and what I need for a decent workout.

I have been a member at 24 Hr Fitness, Gold's Gym, LA fitness and the like and hands down Planet Fitness is the worst. It is not a place for anyone trying to take weightlifting even moderately seriously.

They have no dumbells over 75 Lbs, ez curl bars max out at 60 Lbs, and the bench press/squat stations are on guided tracks that limit mobility. This is a beginners only place. They have no scale because of "positivity."

Right next to a sign that reads "no critics" is a sign that says "lunkers are not welcome" they go on to define lunker as a guy that drinks out of a gallon water jug grunts and drops weight. Again I am not a "lunker" but to be so blatantly hypocritical is a poor choice.

There are other gyms in town for the same price that have all of the amenities that Planet Fitness offers plus all the things you would expect from a real gym. I am all about making everyone comfortable, but they take it beyond that and clearly cater to people that want to say they have a gym membership and have no clue what to do.

Planet Fitness is the place where someone will sit under the dip bars and do pull ups because they don't know any better.

I gave this located 2 stars instead of 1 because this location has friendly staff and cancelation of my member ship took about 45 seconds. To those of you that understand how great that is no other explanation is necessary.

It was my...

Unfortunately, I have to give it 1 star due to a customer service experience. They of course have plenty of numbers that my 15 dollars a month doesn't matter, but felt the need to share for those who care to read. They tend to have a lot of cardio equipment that doesn't work right, yet not marked out of service. Typically I just find another. I decided to let them know about one of their machines thinking maybe they just aren't aware, until told. I told the employee about the issue. His response was that I probably wasn't using it right, in which I let him know that I use it daily. Walked over to show him the issue, in which he again said, you're probably just not pushing the button right. After me replying that they should really get it fixed pior to am injury, he went and let the manager know. I actually watched her roll her eyes and shake her head in her office as he told her. The machine wasn't marked out of service the remainder of my time that day. Finished my workout on other machines, and decided to cancel my membership. When she asked the reasoning, I told her. Her reply was simply, you'll get an email copy of your cancelation. I'll take my measly 15 bucks somewhere else. Too bad people just don't care

Emailed the address that the owner requested. Mailer Demon returned an email stating that their email inbox is full. Once you clear your inbox, let me know. I'd be...