HTeaO - Midland (Andrews Hwy & Midkiff) — Restaurant in Midland

This Andrews Hwy location needs a lot of attetion. My normal home location is on Briarwood! HANDS down the BEST IN TOWN! Always busy but clean store,fresh drinks,and AMAZING customer service. Last Saturday went to the Andrew's Hwy location I had to wait 15 minutes for them to open since on Saturday they open at 8am. No big deal. I was first in store. Grabbed my gallon of tea and got in line. I ordred an iced coffee,and a half and half gallon. The coconut tea on shelf the gallon was sticky as was the shelf. The lady then put me aside and started waiting on all the others. Ok no big deal just not they way iz is on Briarwood they complete the sale and go on to the next person. Again no big deal they had single drinks. Then a couple ordred two coffee orders. She helped 2 more people with single drinks. She then made my iced coffee. She handed it to me and asked me to wait while She made the other coffee order. I asked if she could please just make my gallon as I was the first there and have been waiting for a while I didn't mind waiting in a long line for my turn. She said no I am going to make their coffee you will have to wait. I had already paid and wanted with my nasty waste of money iced coffee. As she made their coffee she struck up a conversation with the young man that was working the drive thru as there had not been any customers there yet. She was asking about his arm as it was in a cast/sling. She handed the coffee to the customer. I was the first and the last in the store at this point. She went on to finish her conversation with the coworker. Then asked him to make the gallon of tea. Something that could have happened 25 minutes earlier. She handed me my gallon. I asked her name she said it was Clarissa. I let her know that I had never had such bad customer service there or on Briarwood. I let her know I was going to report her. When I went to the one on Briarwood I asked if it was the same owners and the young girl was not sure. I would give zero...

Went in around 2pm today.. And from previous reviews my complaint is no different. (How sad) I ordered a marfa morning per my normal order... received the drink and left. The drink yet again as the once a week visit to this location is HORRIBLE. this one tasted like milk and burnt coffee. The previous one was "made with heavy cream" the one before that was nothing but creamer... the Greenwood & Brairwood location have been consistent with their drink flavor and excellent service. This location on andrews hwy is the worst location to go to. The parking lot & drive times are a doozy... the manager stated I could bring my drink back and she will remake it since everyone is "training" and she will give me coffee cards. I pulled up through the drive through as I've done plenty of times for a remake and the young lady told me to come inside. Like there's not 5 cars in front of me and another 5 behind me. The attitudes of the employees is a 0 star rating. Everyone seems like they just woke up.. received my very sweet remake and no coffee cards (lol) way to fix the problem, by still making something that still is not correct.. 👎👎👎 anywhoozerrrrr that will be the absolute last time I visit this location unfortunately I'm tired of waisting my time & $$ on a shitty drink. 😒 hire better, don't hire because you can't find anyone. find ppl who have AN ACTUAL...

I love hteao tea but they need to improve on consistency of quality. There was a period of time where the tea tasted like unfiltered tap water, which is finally over. And now the service (teenagers who don’t care) will randomly make tea that either has no flavor, too sweet, weirdly diluted, and so on and so forth. Today I got a sweet blueberry green and a half sweet half unsweet coconut. The blueberry green was horribly diluted and bitter? Tasted nothing like it usually does, and my coconut was just unsweet, no half and half. She handed it to me in the drive through and when I said “excuse me I ordered half and half!” She shut the door. I didn’t care enough to go inside and complain so I’m writing a complaint. Many people I know have complained on the continuous and random dips in quality, opting for other stores. I hope this doesn’t go unheard by store managers or owners because this is becoming increasingly bothersome. I love hteao tea but I’m not paying 6 dollars to gamble whether or not I’m actually getting...