TLDR; a server argued with me that it was my fault she spilled oil on my pants and didn't offer any apology, and gave me attitude

I've eaten here a few times, and usually the service is good but tonight I had a bad experience. I'm not sure when they started doing this, but they added a paper film to the grill. This is probably because they wanted an easier time cleaning the grills afterwards. We ordered Bulgogi and wanted to have the paper replaced, so a server came by to replace it.

When she arrived, she said, "excuse me" so we scooted over so she could reach the paper, and even though me moved over she kept exclaiming for us to move over. We moved out of the way for her to reach over and grab the paper, but she instead grabbed a new grill top rather than just replacing the paper.

She didn't shake the grill to remove any excess oil, and instead she just carried the grill over me and she got oil on my pants. Oil stains can be a pain to remove, so I went to speak with a manager but she said there wasn't a manager on the floor that night and that she was in charge. I don't understand how that business practice works, because there's no one to manage the floor.

In a customer service environment, you would assume that the server would've been apologetic and try to make amends but instead she argued with me that it was my fault my pants got dirty. She said normally people get out of the way for the grills to be changed, but I've never been to another location that made guests get up from their meal to make space. Even if that were the case and I did get out of my seat for her, she would've spilled oil on my seat which I would have sat in and been in the same predicament.

She wasn't a new employee either. You'd think that someone who has changed those grills multiple times would know that it's going to drip, and would make some kind of effort to keep it from doing so. She could have brought a rag, placed a tray or plate underneath the grill, or even wiped it up even a little bit while it was still on our table before lifting it. She just straight up picked it up while it was still sticky and wet from Bulgogi sauce.

I was hoping that she would offer the meal for free, but instead with a snarky attitude asked if I wanted dry cleaning. I should've said yes but I just wanted to get the stain out as soon as possible so my girlfriend and I paid for our dinner and left.

I normally have a good experience coming here, and although WUJU BBQ is closer to my apartment I make the drive over to Arirang because it's better quality. I am never coming back here again. The servers tonight were not helpful to the people at the table, and when they mess up and cause a problem they do not make any effort or seem at all apologetic. They seem tired and upset that they work there, and I hate to think that they treat other people the same way that they treated me.

I'm not upset that I didn't get a free meal. I am upset that the server didn't care that she messed up and instead of offering any solution she just gave me an attitude. Moving forward I hope that they have a better business model that allows for a manager to be on the floor at all times, and I hope they train their servers to have better service etiquette.