Annapoorna Authentic Indian Cuisine — Restaurant in Milpitas

I ordered the Laccha Kachori. It comes with yogurt and the essence of this dish lies in the magic that happens when the chutneys and yogurt are mixed with chickpeas and potato patties. The yogurt they put wasn’t enough so I just asked them to give me some yogurt on the side.

The lady with curly long hair taking orders first refused to give me yogurt saying I’d have to pay 2$ extra and then went inside and brought half a spoon of yogurt in a 2 ounce container. When I said this wasn’t enough she called her owner.

The lady owner starts by explaining how all their ingredients are high quality and all their ingredients are “expensive”. Then she gives more reasoning that adding more yogurt would make the dish soggy. I’ve gone to this restaurant several times and they’ve never been so stingy. She further backs up her reasoning by saying that she’ll tell all her staff to starting charging for any extras over 2 ounces from now on.

These are the things I wish to tell the lady owner: Let the customer decide how much yogurt is too much. Not every customer is going to come to you asking for more. If most do then the dish needs changes. If only some do, it’s not going to affect your bottom line. Your chaat isn’t cheap. Neither are any of the other dishes on your menu. Telling a customer how expensive your ingredients are after they’ve paid your premium pricing for the dish is an AWFUL experience for the customer. Your restaurant is probably running because of the goodwill of your workers. Rather than instructing them to start charging extra, LEARN from them about what they’re doing right. I would recommend going back to your vision board and getting clarity on your mission/vision. For gods sake, your restaurant is called “Annapoorna” of all the names you could think of. Don’t you think a little more consciousness in customer interaction is needed from you, especially when you name your restaurant after the Goddess of nourishment? If you are concerned about your profitability so much, charge 50 cents or so extra so you can afford the one off request from a customer. Given your current pricing, I refuse to believe that you couldn’t have accommodated my request in the 12$ you charged for the dish.

I have brought 15-17 of my friends to your restaurant so far. Because of this unpleasant experience and that too coming from the owner turning me down for a small request, I had a super dry kachori and will definitely not return again. After hearing about this experience most of my friends or people who read this review won’t return either. All of this mess could’ve been avoided just for the 2$ you wanted to make on the yogurt.

Future customers: Go to Costco and get yourself the large Verka yogurt before going to this restaurant cause supposedly this “Annapoorna” will make you pay up for any extras on top of what they decide is adequate...

@Team Annapoorna, thank you for your caring response! I am happy to share our receipt with you for verification. Please provide me with an email that I can send the receipt to. My friend who paid the bill, had to specifically ask to see the breakup of the bill. I think the system you have is for the serving staff to verbally give customers the bill amount, (from their iPads) customer pays and then the receipt is brought to them. Since we had a bit of a back and forth over the Bhakris, my friend insisted on seeing the breakup of the bill. In order to make the customer experience smoother, can the default process be to show customers the bill before payment? Just asking.

Food: Vada Pav- Vada was very good. But the Pav was stale and a bit hard, served cold. When we asked our server, we were told that they don't toast their bread. We complained that the bread was stale, so he took the bread and MICROWAVED it. Which made it softer, but chewier. My friend ended up just eating the Vada. Misal Pav - Misal was good. Copy paste my comment above for the Pav. Sabudana wada - Great crunchy texture on the outside. But at the core, it was cold!!! Frozen vadas not well warmed up? Zunka Bhakri and Thecha- This was good. Especially the Zunka. Bhakri was a bit thick, but otherwise fine. Thecha- My Maharashtrian friends didn't enjoy it either because they didn't chillies, just a lot of raw garlic and onions. Puran Poli - Tasted very good. I personally didn't like the after taste/flavor of some kind of essence that was probably used, but my friends seemed to not mind it.

Service: When we pointed out that the Pav was stale and cold and asked if they could give us fresh pav, our waiter just took the Pav from our plate and MICROWAVED it. He could have just toasted another pav if they didn't want to put the one from our plate on their pan. The microwaving just made the Pav chewy and inedible. We ordered two of the Zunka Bhakri special meals. Each order comes with one Bhakri. We ordered ONE extra Bhakri. Our order came with the requested extra Bhakri. Then a new waiter came up with THREE extra Bhakris and started insisting that we ordered three extra Bhakris and that "We HAVE to take it since we had ordered them." (Aapko lena hi padega, aapne order Kiya hai) We politely explained to him that we hadn't, and that we had only ordered ONE extra Bhakri. Even then he kept arguing with us and then just gave up and walked away in a huff. No apology. We were very put off by this rude and unprofessional attitude.

Atmosphere: We went during a busy weekend afternoon, so it was pretty noisy. Tables are crowded together to accommodate more patrons. One cannot fault them for this, but don't come here for the ambience. I was quite...

This is a Mumbai style street food and meals restaurant. Plenty of outdoor seating and parking. There is no indoor seating. If it's a nice sunny day and you want some vegetarian street side Mumbai food with a group of friends this is a good option. You can even come at 3 pm onwards at a time when most restaurants are closed after lunch hours. I have only been here once and I ordered a Mumbai classic pav Bhaji. The pav comes toasted with butter. You can ask for pav with cheese also. The recipe is authentic. The Bhaji is not overloaded with tomatoes. Some restaurants even use canned tomatoes which upsets me a lot. The tomato dominates the flavor and then you cannot taste the masala and other veggies. But here they have the balance spices and flavors very well done. The masala is good also with nice tangy and butter flavor. It is creamy and buttery also. The pav comes hot. I have tried only one dish and a basic one. The dish was done well and it has definitely created a curiosity to come try more. I will definitely come back to try more Mumbai classics and I am also going to try their thalis. One more thing they are also open for breakfast which I need to try also items like paratha. The restaurant is purely vegetarian. I am a non veg. But the food is tasty and has a very good variety of items to fill up anybody. I can tell they use fresh ingredients and try to prepare authentic recipes. I appreciate that about restaurants that try to stick to the roots and make good simple dishes with good quality ingredients. I have no complaints at all. I would rate this place 4.5. part 2: I went back three more times and tried a few more dishes. Every single one was well made. Authentic recipes with fresh ingredients. Keep it up guys! Part 3: tried two more items consistently good. I increased the rating to 5.0! Awesome job. Came and tried the falooda ice cream and ala cart menu . The ice cream was creamy and rich. Daal and egg plant masala was amazing. Authentic Bombay...