I know for a fact they spit in my food tonight when I ordered from them. Normally I visit this location when I'm on my lunch break or in between my class periods. In the past I knew they were contemplating doing something to my food because they thought I was white based on how I sound when I ordered from the drive-thru. I say this because one time I ordered and when I got to the window to pay I overheard one of the ladies tell the other co-workers "Yall he's Black". I know I have a very professional voice and tone but people should not assume I'm white. Anyway tonight when I ordered, the lady responsible for taking my order was so unprofessional. Not only was she laughing through the drive thru speaker before I even order, she also kept cutting me off and being very rude. When I got up to the window to pay the lady at the window did not speak even though I said hello. Nor did she greet me or say anything at all for that matter. I noticed everyone behind the window had a huge smirk on they face and was horsing around while preparing my food. I tried giving them the benefit of the doubt hoping that the people working there would not go so low as to do something to my food. However I noticed they kept laughing and the lady who handed me my food couldn't even keep a straight face. When I pulled off and tasted my food, my worst fears were confirmed, My popcorn chicken tasted extremely funny. My fiance tried some and though the same thing. I had ordered myself the popcorn chicken meal and for my fiance I ordered the three piece chicken tender meal as part of the $5 dollar deal per meal. I didn't even eat my meal nor did she since we both knew they had obviously did something to our food. My fiance was surprised at the fact that it appeared as if one of the workers only gave her literally a half of cookie. I ended up wasting $11 dollars but hey my health is more important than money. We ended up going to the Burger King down the street on the corner of Locust street. I was not in the mood for burgers but I ended up settling anyway because I did not want to eat something tampered with.
To me it's sad that I have to take time out my busy schedule to speak with the district manager over the employee's behavior at this location. On one hand I blame the onsite manager. She obviously is not a good manager. From my years of working at fast food restaurants growing up, this type of service is highly unacceptable and a good manager would have stepped in and disciplined the employees who were horsing around. I did eventually call the manager and asked her for the number to their district manager. I will be reporting this incident as I feel that either this location needs to be closed down or they need to fire every single last staff member at this location and bring new people in especially management. The location of this KFC does not justify slum dog service and management. The folks here have to realize they represent the KFC brand. They are there to make an honest wage not take their frustrations out on customers or play with their food. It's sad to think that grown human beings would horse around and think this type of conduct is acceptable. Usually I'm reserved and try to be easy on fast food workers given my humble beginnings. However I feel that if corrective action isn't taken the folks at this location. I honestly hope the district manager will step in otherwise I don't see this location lasting much longer. Either people will stop coming here or at some point KFC will face a major lawsuit from someone capturing the employees tampering with...
Read moreThis KFC is undeniably the worst one I have ever been to. First of all, there was a long line and only one cashier. So waiting in line was the first problem. But it was nothing compared to what followed. I ordered an 8 piece bucket, original recipe. It was for dinner for me and two roommates, one of whom was home sick. The cashier said they were out of original recipe so I said the crispy would do, even though I really don't like it. So I ordered, paid, sat down, and waited. And waited. And waited. Some time during this interminable period, one of the cooks asked if original was ok. Say what? I again said that was fine. After THIRTY FIVE MINUTES I had enough and asked for my money back. I missed two busses home and it went from day to dusk, and this particular store is in a rough Milwaukee hood. Hungry and frustrated, I...
Read moreThe two women who service me at this location where extremely rude and unprofessional. The order taker was brash and My order was rang up incorrectly They didn't read back my order nor did they tell me my total. The young woman thought I was the only customer makes me wait doesn't greet me in anyway after a minute asked of I have the chicken sandwich and bowl to verify my order *cool. 100 napkins crammed in my bag I get my food drenched in Nashville hot basically ruined ny dinner and no meal was rang so no drink. The girl continued to slam window in my face everytime shes finish3d answering me. they wouldn't let me do an add on and three people stand right in window looking at me I didn't even feel safe to ask...
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