A group of us visited Palomino after trying Honeypie, but realizing the wait would be too long. There was an understandable wait at Palomino as well, but we thought it would be worth it. Wrong. We had wanted drinks while waiting, but were met with "In a sec--" from the bartender, who then never returned. There were a total of 12 people at the bar, including my six friends (I counted!) After finally receiving drinks from a different bartender (after some 20 minutes of standing awkwardly by the bar), we were satisfied for the time being.

Being a manager at a similar style, full-service restaurant and bar, I can certainly appreciate being busy! It's a good thing! But it seemed as though they were either understaffed, or the bartenders were simply not up to snuff. Anyway, after being seated, our server was VERY pleasant. She promptly brought drinks and waters, and was quite personable. The food came out just as we had ordered (and there were some special requests), so we were moderately impressed. (Keep in mind, this was a table full of service industry staff). The food was hot and delicious, with the minor issue of a hair being found in someone's food. Again, this is something I can overlook, as it was certainly not intentional, and while not appetizing, is simply an honest mistake.

What I cannot overlook, however, is the attitude of one of the bartenders. We had closed our tab with the server, and decided on one more round of drinks, which we went to the bar to order. My friend placed the order, and it seemed as though there was a lapse in communication, as the incorrect drinks were poured. When I tried explaining what we really wanted to her, I was met with an incredibly hostile attitude indicating that WE had ordered improperly, and the fault was with us, and not a simple misunderstanding. I said that I was sorry to inconvenience her, and asked that the drinks be poured into different glasses. Meanwhile, both the other bartender and patrons seated at the bar were also trying to explain to her what we wanted. She then mockingly laughed at me, and asked "why was I getting so mad?" I told her I wasn't mad, just that I thought she was being quite rude. She simply walked off, without completing our transaction, or the drinks.

This woman has no business working in the service industry, and is the direct cause of why the Palomino has lost seven potentially returning customers. I have never been treated with such disdain, and complete disrespect as I was on this occasion. We spent well over $200, and were thanked for it with a figurative slap in the face. Unfortunately, while the food and table-side service were good, I am not able to recommend Palomino to anyone