Berry Sweet Kitchen — Restaurant in Minneapolis

We tried this place because the reviews were so positive. Here was our experience: We walked in and realized it was an "order at the counter" restaurant. The order taker had a bit of a nervous, flighty, "there's too much on my plate" vibe and gave off the impression that he was recently hired and today was his first day flying solo. However, after some observation, it also seemed he might have actually been a manager or something...Anyways- We ordered, but didn't get a number to set at our table, which I thought a bit odd because it was fairly busy, but chalked it up to them having some other system of keeping everything straight. After sitting at our table for a little while, my husband takes our son to the bathroom, leaving me at the table by myself. During that time, I see a food runner carrying a plate of pancakes around and asking a couple different tables if they ordered them along with eggs benedict, but he did not approach our table. I'm assuming it was because I was sitting alone. Then food runner disappears for a couple of minutes. During that time, son and husband have returned. If I was a little dubious before, I'm now uncomfortable with their ordering process and not so confident in their ability to get us our order correctly. Next, I see food runner asking cashier about where to go with something. He points him in our direction. My eggs Benedict arrive. Food drop is incredibly quick. Then my son's pancake and my husband's breakfast comes, but without the side of pancakes that came with his meal. Again, quick drop, without being asked if we needed anything else. I go find my own ketchup. My son does not have any butter for his pancakes. After a few minutes, we catch the food droppers attention as he is delivering pancakes to another table that we still need pancakes to complete husband's meal. They are brought out immediately (I hope they weren't the same ones I had seen circulating around initially while husband and son were in bathroom). Those had enough butter for son's pancakes too, so we were good to go. The food itself was decent. My husband thought the pancakes were really good. My hollandaise was broken, but still tasted good. Obviously, I think the service needs work. I don't like having to be to feel like I have to be proactive to make sure we get our order and get it right. Had the food runner not been a 19 year old who couldn't be mustered up enough to care, the lack of organized service might be stressful for the servers as well. We're not in a hurry to be repeat customers, but despite the chaotic food delivery, we may be open to giving them another shot and trying some of their more sweet breakfast items, going earlier when it's less busy, and making sure we get a number to set at our table (they do have them, but use inconsistently I guess- we did see people with numbers who arrived after us). Because there seems to be such positive reviews about the service, I'm guessing our experience was an outlier? Maybe others consider it part of...

Be Warned! Berry Sweet Kitchen DOES NOT accept orders via phone, not stated on their website!

I have been going to Berry Sweet Kitchen and supporting their business for years. I have had positive experience thus far until today. I normally place my to-go order online, but somehow their online ordering system did not work today. I called and asked to place an order but was told I couldn't place an order with them on the phone. I explained to them that their online ordering system did not work, I was told I had to order online and to try later. I explained that I only needed to order two items, so the person said she would need to check with their boss. Shortly after, someone else came to the phone and asked if my order was going to be more than $20, and I said it should be about $20 or so. Again, I was told I had to order online. I had to explain for at least the 3rd time that their online ordering system did not work. Because I was already on the phone with them, I asked if I could just place my order with them. I was then told that they didn't know if I would actually show up and pay for the food, and it would just be a waste of money for them. Wow! Why would a business make such an accusation to their customer? Why would a business ever make their customers feel like they are dishonest, scams, and/or liars? This is a terrible, terrible experience.

After being a loyal customer for many years, I am very disappointed in their customer service and accusation today. Again, I want to take this opportunity to warn other customers that they DO NOT TAKE ORDERS VIA PHONE because they're afraid you might not show up to pay. You can decide if you want to continue to be their...

Berry Sweet Cafe has found a terrific niche in the breakfast cafe realm. I'm always on the lookout for small, unique restaurants and cafes, and Berry Sweet is one of my favorites when I'm in the area. The menu does include some of the standard breakfast fare you might expect to find like biscuits and gravy, however everything is cooked to perfection with a flair for flavor you don't find in most small American breakfast cafes. Berry Sweet shines by offering more unique breakfast dishes such as Chilaquiles, a wonderful cilantro variation of sunny side-up eggs; a beef barbacoa and pork breakfast bowl with pickled onions, beans and spinach that makes you wish your last bite was starting all over again; three-egg Mexican omelettes with chorizo with a wonderful blend of heat and lightly seared vegetables that are oh so yummy! I can't say enough about Berry Sweet's huge everything omelette, which when paired with a couple of their 5 excellent varieties of pancakes or 4 kinds of French toast, make breakfast at this small, neighborhood restaurant too good to pass up. If a full breakfast is too much, a nice variety of scones and sweet rolls complement the menu. Today, a wonderful fresh fruit tart was also available, which I definitely intend to take along for later. Berry Sweet is a simple, neighborhood establishment that invests creativity and quality in its food. You gotta give this place a try, and before you go, buy a glass of quality lemonade, being sold to help two of the restaurant's staff members set aside money...