Taco Bell — Restaurant in Minneapolis

Are you ready for this review?

In a world where fast-food experiences blur into the back of our cerebellum... where orders are taken with off apps with robotic precision but little passion...

there exists an oasis of excellence.

I'm talking about a beacon of customer service brilliance that shines into a dark world from the unlikeliest of places: the Taco Bell drive-thru.

The moment we pulled up and rolled down our window, we were first greeting by a tender voice of an older sounding woman. She wanted to know if we would be using the mobile app. If perhaps I had a number I could give her.

I pondered her question. Would I want to pull out my phone and earn points? Why wouldn't I, in fact? One day I might earn free Taco Bell.

Then, just as the dust was settling on that decision, the voice changed. Instead of a sweet female who cared about me like my grandmother would, I heard a masculine male voice whose energy rest the balance of the universe as he said and asked, "Welcome to Taco Bell. Whachu want?"

"WOOOOOOAAAAAHHHHH!" our car exclaimed. "You just totally changed your voice!" I added.

We heard his smile through his response. (I mean, have you ever "heard a smile" before?) "Aw, you want shorty back? I can get short back for ya'all."

And from there, we were hooked. He gave us the courtesy to come up with our order. We were a vehicle full of men, and we needed sustenance.

When we were ready, we weren’t just greeted again - we were welcomed like old friends returning from an epic journey.

The man on the other end of the speaker? Not just an employee. I'm talking about a maestro of murmurings. A swell of syntax. A virtuoso of vibe. He was a grandiose GOAT in the sacred art of taking orders.

He didn’t just confirm our selections—he elevated them. With every word, he infused energy, humor, and an undeniable "We are in this moment together" authenticity that transformed a simple transaction into an experience we will tell our future grandchildren about.

Laughter poured through the intercom both ways like overflow of Baja Blast, slapping our souls with sugar before we even received our food. This was no scripted, corporate-approved pleasantry... it was next-level human connection.

He heard one of our people wanted a small Baja Blast and disagreed with the size of it, leveling us up with the largest one Taco Bell could offer. That led us to the food handoff... and let me tell you - were the VIPs in a high-stakes exchange. It was the meeting of a legend, who even as he was giving us our order was coaching the woman behind us on hers. "I wouldn't order that," he consulted. I mean, who has that kind of honesty anymore?

He didn't just hand us a bag of tacos. He didn't just pass off a bag. This man passed along a sacred offering of life. He wasn't just doing his job for a paycheck, but living with purpose in the moment. This wasn’t service. This was an experience. A masterclass in how customer interaction should be done.

We even paused to ask for a photo. We needed evidence that such a soul actually existed.

And might I add, we looked for his nametag. He didn't have one, and so we don't know his name. May I just remind you that the Good Book says some days we will be interacting with angels and not know it. I'm not saying that is what this man is... but I'm saying, he's elevating life in the drive-thru.

So to this unnamed hero of hospitality, I say: Thank you. You, sir, have redefined what it means to roll up to a fast-food drive-thru. We have decided that you are now the President of Taco Bell. Even if you never get that promotion, know that you are the people's champion.

Five stars? Not enough. Michelin rating? Deserved. The GOAT? Absolutely. Because greatness like this deserves to be recognized.

(This concluded my review. If you'd like to get more out of it, go back and reread it in the voice of Morgan Freeman....

I’ve been to this Taco Bell four times now, hoping each time that maybe the previous visit was just a fluke. Unfortunately, every single visit has been a complete letdown. Out of the four times I’ve been here, my order has been wrong all four times. And not just small mistakes – I paid $20-$25, and the stuff I received wasn’t even close to what I ordered.

What’s worse is that it's always the more expensive or customized items that are missing. If I make any changes to my order – like swapping out a sauce or removing something – those changes are completely ignored. It honestly feels like the employees just don’t want to make anything that requires the tiniest bit of extra effort. If it’s a basic menu item, they’ll make it. Anything else? You’re probably not getting it.

The staff have consistently been unprofessional with zero courtesy. Doesn’t matter what time or day I’ve gone – weekend mornings, weeknights, weekday breakfast – the service and food quality have been garbage every single time.

This has easily been the worst experience I’ve had at any fast food place, and definitely the worst Taco Bell I’ve ever been to. I gave it more than enough chances. Never going back again and would not recommend to...

Food was fine, it's Taco Bell. You know what you're there for. Though this location is a hot mess, no fault of the staff that was there- it's just very clear that they're not supported by the upper levels of management. Because of the issues at hand, they were stuck running in chaos to try an do the very best that they could.

List of a few things on this given day. -Pulled up for drive-through, was asked to give them a minute and only after 5 minutes was I told "will you please come inside." which was inconvenient, but I wasn't bothered by it figuring there was just a difficult customer or other issue. -My order was taken incorrectly, where they missed 2 items completely. -There were people just loitering in the location causing their own ruckus. -Because of the the above point, the store was likely not in the best condition.

Again, I don't blame the staff at hand, they looked understaffed, overworked, and without proper support from leadership employees. They made the best efforts that they could in a difficult location and situation.

Taco Bell is just another one of the corporations that obviously doesn't want to support the people that lead...