Dunkin' — Restaurant in Minneola

I recently had an unfortunate encounter at Dunkin' Donuts that left me disappointed with the level of customer service I received. As a regular patron of the establishment, I had always enjoyed their coffee and treats. However, during my most recent visit, I encountered a cashier whose insensitive response tarnished my experience.

I approached the cashier to inquire about which coffee had two pumps of caramel, as I wanted to try something new. Instead of providing a helpful and courteous response, the cashier's reply was shockingly insensitive. She said, "If you can't tell by the color which coffee has two pumps of caramel, that's really sad." This remark was completely unnecessary and uncalled for, as it not only failed to address my question but also undermined my confidence as a customer.

In any service-oriented industry, it is essential for staff members to treat customers with respect and professionalism. This interaction, however, fell far short of those expectations. The cashier's dismissive tone and judgmental comment created an unwelcoming atmosphere and made me feel uncomfortable as a customer. It is disheartening to encounter such insensitivity when a simple and polite response would have sufficed.

As a customer, I believe it is important to be treated with kindness and understanding, regardless of the nature of the question. The remark made by the cashier not only disregarded this principle but also failed to uphold the standards of quality customer service that I had come to expect from Dunkin' Donuts.

While I understand that one employee's behavior does not necessarily reflect the entire establishment, it is important for Dunkin' Donuts to address such incidents and ensure that all their staff members understand the significance of respectful and considerate customer interactions. Such instances of insensitivity can leave a lasting negative impression and deter customers from returning.

In conclusion, my recent experience at Dunkin' Donuts was marred by the insensitive response I received from a cashier when I inquired about the coffee with two pumps of caramel. The unnecessary comment made me feel unwelcome and disappointed as a customer. I hope that Dunkin' Donuts takes the necessary steps to address this issue and ensures that all their employees are trained to provide respectful and professional...

After ordering, I walked to the end of the counter to get a straw and a few napkins. I noticed the napkin dispenser was empty. I brought it over to the counter and mentioned to the attendant behind the counter who had the drive thru head set on, since she was the closest, and let her know the dispenser was out of napkins. She turned to me and said in a poor attitude, and I quote, "I know, you can put it back now". As a customer, how would I have known you knew? If you knew (meaning the employee), then why was it still out there empty? Maybe another customer took the last napkin and didn't inform anyone! If you knew, at least put a sign out informing the customer or take the devise away. While I was sitting there eating (was there for approximately 15 minutes after receiving my order), not a single employee came out from behind the counter to check the dining area, to check the condiment area, zero! So they didn't know!! Heck, when I received my order, I wasn't even provided a paper towel with my order until another employee rolled some paper towel around her hand, ripped it off a role and handed it to me. Piss poor customer service and an even worst attitude from this employee! The owner or corporate needs to get an adult in there to take care of business! I will not...

I came in during a slight morning rush and ordered a drink with a few requests (so not just a standard off the menu drink). Seconds after it hits the counter the woman took it back because she realized it wasn't half-caffiene like I asked and remade it instantly.

I ESPECIALLY appreciated this because I'm slightly sensitive to caffeine in addition to taking medication that shouldn't be mixed with too much and half-caffiene drinks are all I can tolerate. She could have just let it go (which I suspect other coffee places have before) but she didn't, despite the rush.

The second thing that I appreciated about this trip was that after realizing another customer had mistakenly taken my food the same woman (I really wish I had gotten her name) who remade my drink tells me that they'll re-make it for me. Everyone was all smiles. Again, this was during a rush, so the staff keeping up a cheerful and helpful attitude was really nice to experience.

Both the food and special order drink were delicious.

On a day that everyone is preparing for Irma the morning staff at this Dunkin Donuts made for a great start to my...