McDonald's — Restaurant in Minnesota

So, I didn't want to do this but it's gone on too long. This is basically a review of the past 5 visits I've been there. The last three was the worst experience at any McDonald's ever, and it was just at this one location. So, I'm a fan of curbside pickup because it's an option that's available and I love to use mobile ordering. While I know you can mobile order and drive through that's not always an option as it's usually a last minute thing for me and my kids asked for McDonald's so I pull in to parking lot and I order. I have an infant in the car as well so waiting in the parking is more convenient when I need to attend to a baby instead of the drive through that moves to slow for babies, as you may know babies in car seat sometimes need the vehicle to be constantly moving. While I don't feel like I had to justify "my choice" of ordering I fet I should give context.

Now the last visit which set me off is why I am writing. We went there at a decent time and we saw the drive through was about 5-6 cars but we already knew curbside was our choice. We placed our order and watch the lobby and the drive through and if I could I would post the video from dash camera showing the drive through clearing up. After the drive through cleared up as most people know gets priority. Which was weird to me because I saw a couple of vehicles pull up, and tried to enter the lobby just to find that the door did not open. There's another door around the corner to the main door in front of the drive through, but they didn't bother to walk around and went back to their cars and hit the drive through.

So, we sat and waited watch the door drive through and the app told us to enjoy our food and I'm thinking we never got it. This was over 20mins after the drive through cleared up. We began to get worried and wonderee why the app would say enjoy it no one came out and gave us our food. We thought they might have gave our food away or a Dasher took our order. So we decided to go the drive through and we told them we had curbside and no one came. They gave us an excuse of being hammered in the drive through andni can assure you they were clear and they did not want to come out and give us our food.

This is not the first time the smaller female shift manager has done this to us. I'm not sure if they're just refusing to send some one out or if it's their plan to make us wait long enough to go to the drive through. They always have an excuse of why they don't come out and one time an employee came out at night time telling to not order curbside at night because it's dark and the the manager told them to tell us. Well guess what ? It's an option and it's your job so it will be used. Now we tried to talk to them but the manager automatically felt attacked and just kept spewing excuses of how they were hammered in the drive through and they're understaffed. Mind you we pulled up to an empty drive through, they told us to pull up to the second window and we see 5 employees three of which are sitting down doing nothing. I don't know what to say. If the kids weren't hungry I would have asked the fries to be remade since they were already cold from the food sitting there so long. We just left and was just dumb founded at the unprofessionallism carried out by...

The McDonald's at 456Great Oak Drive is not good. They messed up my orders a few times and for the most part, I just suck it up. Today, after 3 or 4 bad orders, I FINALLY got frustrated enough to call them. What a waste of time!

I mentioned that I think someone there doesn't know what is in a deluxe quarter pounder because I ordered one and paid for extra lettuce and there was no lettuce. The person interrupts and says, "Well, until about 5 minutes ago we didn't have any lettuce." I said, "Okay, but I paid extra for it so I think I should have at least been told. There also was no tomatoes, mayonnaise, or mustard.". The response was silence for a moment and then he says, "Yeah I'm sorry."

I'm not sure what I expected other than credit for the extra charge for lettuce and everything else that would have made it a deluxe vs a regular quarter pounder but what I got was silence.

I would escalate this to corporate but there is no receipt so their site won't let me even start their process.

I'm finding that McDonald's has really gone downhill.

On the bright side, this may finally be the motivation I need to pack lunches instead.

PS....they still have Christmas fireplace up so I should have had an indication this is not...

The is the closest McDonald’s to my home and 70% of the time I will bypass it and go to another one. You name the problem and I’ve probably encountered it at this locations. After multiple horrendous experiences, I called the manager. An employee whom answered my call had attitude, lied to me, said she was the manager and there was no manager above her that I could speak to. I actually received a call back (caller id I’m guessing) from the actual manager whom asked what the staff member what the call was about. The actual manager was great. She really tries!! But the people working there are terrible and their attitudes stink. They lie about the ice cream machine being broke or turned off for cleaning so they don’t have to make Mcflurries. Management told me that the machine should not be shut down...