Burger Boss — Restaurant in Mission Viejo

Unique concept, but disappointing service.

I came a couple minutes after opening and the doors were still locked. I was in a big rush so this made me kind of annoyed. After waiting in my car and trying again later, the doors were finally opened.

Even though I was the second customer to come in, they were already running way behind because they just received a bunch of mobile orders that they wanted to do first. I didn't mind considering that they seemed short-staffed and I appreciated the heads-up. I do feel, however, that they should prioritize dining customers rather than mobile orders because there ended up being orders just sitting on the counter since no one came to pick them up while actual diners were waiting endlessly for their food.

I waited for about 20 minutes for my meal and it was pretty underwhelming. The fries were cold and the burger was pretty bland. They have a pretty interesting way of serving their burgers -- one half with the cooked ingredients, the other with the veggies, then the customer puts it together to form a burger. Because of this, I don't understand why it took so long considering they don't even put the burger together for us.

TLDR: Prioritized mobile orders over dining customers Didn't open on time Food was underwhelming

Pretty disappointing, but I’m willing to stop by in the future and give them...

Fries & union rings are waaaay too greasy plus there was a hair in the fries. The bun was cold on my burger and the cheese wasn’t melted on the patty. They also forgot to put grilled unions on my burger that i asked for. The service was awful as well. We waited waaaaay too long for something so awful! I would have returned our food for them to make it right but the staff just sucks not worth my time. The only reason I came in was because they mailed me a coupon. With the coupon for But 1 get 1 free was over $30! UNBELIEVABLE!!!! Save your time and money and go to In-n-Out!

Edit #1: So I emailed the owner about my complaint a week ago and even emailed a picture of my receipt and he/she hasn’t responded to my complaint even when they asked me to, to make things right. They just post a comment under my complaint just to show the public that they care but they don’t, just a terrible business owner in general. No wonder their service is so bad. The owner doesn’t care about their customers. Clearly doesn’t care about customer service. I’m sticking with my original complaint. Please don’t waste your time or money with terrible food and terrible service. The employees don’t care because the owner doesn’t...

Second time in many years that I have visited Burger Boss. Friday at around 12:45pm I came in for lunch. Several kids inside on their lunch from the local high school so they were busy. I ordered the Might Boss Meal (Cheese burger, fries and drink). The cashier (Terrie) was super nice taking the order and greeted me with a smile. I got my receipt and realized it didn’t register my tip. She adamantly said don’t worry about it and continued to smile (nowadays most places expect a tip). I had cash and put it in the jar and she thanked me and said it wasn’t necessary.

Food was ready in about 5 minutes and was freshly cooked. Burger was hot, cheese melted and fresh bun. Cooked to perfection! Fries were hot, lightly salted and delicious as can be. No dipping sauce needed at all.

When all the kids left, the female employee Terrie immediately came from behind the counter and cleaned up all the tables and seats where the kids had eaten.

I have to say, this was a very pleasant experience for me. Food was great and so was the service. The value for the money was good too!! Thank you Burger Boss and I will...