Chipotle Mexican Grill — Restaurant in Mission Viejo

I've been going to Chipotle since 1999 and this was by far the absolute smallest burrito I've ever had with the ingredient request (and extra corn salsa) being very consistent. When I complained the manager took it to the back, confirmed it was what I ordered then refused to remake it. I had the guy at the counter confirm it was small and I said, "seems like they keep getting smaller" to which he retorted "yeah and they keep costing more". I again requested that she remake it as this was beyond tiny in comparison to a normal burrito and she again refused. I was calm but stern and she got very snippy. The customer is not always right at Chipotle, I guess. Someone else chimed in that you need to order "extra". I asked for a refund. They said I have to do it in the app. I asked for the manager's name and was told they do not need to give that to me. General manager's card phone number just puts you in a loop, no help. The help in the order gets you to a bot that is no help. I've attached a pic of the burrito with a side of salsa as reference for how tiny it is. Yeah, it's double foil wrapped so it's even smaller than that! This location has steadily reduced sizes such that this place it no longer on our pick up food rotation. I wish someone would resurrect Cecilia's on LaPaz, I miss...

I've been going to this chipotle for about 2-3 years now and have never had a bad experience but today that changed. I decided to go eat dinner at this chipotle. When I came in, a young guy around the age of 16-20 served me my food. I bought a kids meal. For my 3 sides, I chose rice, beans, and guac. I've bought this same meal many of times and it always came out to the total of $5.93 but for some reason today, as I was checking out, the total came out to $11.74. I bought it the same as i usually did and later on, I checked the app to see how much it was. When I corrected the young man, he just said it was because I got guac. I've gotten guac every single time I've gotten this meal and its always been the same price. Guac should not be a extra 6 dollars. When I checked out on the app, it said $5.93. Also not to mention, the guy was super rude and ignored me for half of the time. I will be going to a different...

I go to chipotle all the time because I love it, and I have gone to this specific location of chipotle often since it’s near my work and I can assure you this is by far the worst chipotle for everything. Absolutely no offense to the people who work their but it’s almost as if they just have no braincells or are just not trained whatsoever. Almost every time I have got a meal here there is something wrong with the food ( looks like it’s been sitting for hours or not even done correctly ) or they will charge you for something in which you literally didn’t even order, and then the workers will proceed to look and talk to you like you’re the one in the wrong when you try to correct them. This location needs to have a management review or have someone constantly looking over them because they just are a bunch of chickens running around with their heads chopped off looking...