Pizza Hut — Restaurant in Mississippi

DO NOT PATRONIZE HERE! Yesterday, (May 4th) I called around 5pm to check the status of an order I placed earlier that morning. May 5th is my daughter’s Birthday and the school advised that they would not eat the pizza at lunch time, as I assumed but rather around 2pm. So I called to ask to have the order ready for pick up a couple of hours later for the following day. I explained all of this to the woman (we will call her woman #1) that answered the phone. She asked for my name and number and went on to say that couldn’t find my ticket. So she asked that I hold on. She placed the phone down, but I could hear everything in the background. Woman #1 was talking to another lady (Woman #2) saying that she could not find my order. So woman #1 came back to the phone asked my name… I gave her my name (AGAIN) and even spelled it for her. I could hear Woman #2 frustrated in the background ..cursing saying she couldn’t find the order. Mind you, Woman #1 asked me my name to give to Woman #2 about 10 times.. which was frustrating for me… why not just write the name down the 1st time. After a while, I hear Woman #2 say… “Well I don’t know hell.” Woman #2 calls a man to assist in finding the order. The male is acting like he do not want to be bothered to look for the order. Woman #1 says to me they do not have the order. I tell Woman #2 I have the receipt printed off at home. I tell her I will call my husband to get the receipt off my computer so I can give her the order number. I call my husband…he txt me a picture of the order receipt.

I call back…a minute later. The male answers the phone. He acting like he do not know what is going on. I literally just called. My 1st call was at 4:43pm… (5 minutes long encounter)… I called back at 4:51pm. I try explaining, but he telling me he don’t know what I want. Although, this is the same male they were talking to about the order. I hear woman #2 in the background claim that they fixed the order. However, at this pint I want to talk to Woman #1 to confirm… but I do not want my daughter to have a pizza-less birthday. I asked to speak to woman #1 “Can you put back on the phone the young lady I was talking to.” I believe he used the name Tammy… She come back to the phone and reiterates that they do NOT have the order. I say ma’am, I have the receipt from the online order. I literally read the receipt to her word for word…. Including the store location. I offered the confirmation number. Woman #1 tells me that I need to call customer service about the issue because the order is wrong. I explain to her that the receipt for what I ordered is NOT WRONG. I go on. To explain to her that the pizzas are for my daughter’s birthday the following day and I just want to get the matter resolved. Her response to me was “ I DO NOT CARE!” She yelled as she said this. I confronted her about her tone and unprofessional behaviors amongst her staff… noting that the 1st call the workers were cursing about having to look for the order. She repeated, “I DO NOT CARE!” (yelling) Then she hung up the phone. That call lasted 7 minutes.

I immediately called back. The male answered the call. I asked to speak to a manger. He hands the phone to woman #1, the person who hung up in my face. I confront her about her behavior and ask for her name… she refused to give me her name. She tells me that she doesn’t want to speak to me, and that I need to call customer service and HANGS UP AGAIN!

While I understand that fast food is a challenging and demanding industry, all of these workers that worked that shift should be FIRED! They held no sense of common courtesy or pride in their job. AT THE VERY LEAST they could have offered to place another order over the phone. Also they never looked up the order by confirmation #. After explaining for a 2nd time how important the pizza’s were for my daughter’s 3rd Birthday Party… to have a response of “I DON’T CARE!” is extremely upsetting. I will never patronize at this...

I was sick at home unable to drive. My son order a pizza to be delivered to me around 2:30pm. At 5:00 pm I still did not have my pizza so I called the Gludstadt road Pizza Hut! The lady that answer the phone was really nice she told me that she was a new employee. I told them that I never received my order. Finally she apologize and told me that she would get a manager. Whoever that manager was she was dumb as rocks! She couldn’t find my order either I asked her if she could call the delivery person to see why I never received my order! She then stated the order wasn’t delivered because we put the store address in instead of our home address. I pulled up my account account and I saw my address and mind you we have never had this issue before and we use that pizza for years! I said, “Ma’am I am really sick and I can’t cancelled the order and drive there I had a chemo treatment and I caught Covid as well!” She said that I would have to cancel and return reorder the pizza to have the delivery guy delivery the pizza! This doesn’t make any sense at all. Why can’t you write my address on the ticket and bring me the pizza it is already paid for! She said no! And she was so rude! I said ma’am. Right now I really need some grace I am at your mercy, I’m at home I can not drive! Basically she curse me out and hung up the phone! No empathy at all! That’s when you can see a person true self when they feel like they are not at fault and you need them. She felt very justified being a prick! She hung up in my face when I kept calling back and dial from a different number I ask for the managers name the employee told me it was against Pizza huts policy to give out any names and she could tell the name of the manager on duty that day!!!! So I made sure that I did a review on this store! Friday June the 02, 2023! I tell everyone I know not to go to this...

It’s just such a hit or miss. Rarely you will get a phenomenal pizza, occasionally one will be completely awful. Most are mediocre in some way. Too little of this, too much of that, not hot enough or sort of overcooked, sometimes so greasy the crust is the consistency of a blanket. I just wish I could count on getting pizza that was consistent so I would know what to order and what to avoid.

One of the drivers is extremely nice and we love him, door dash is what you would expect. Typically on time, the nice thing is that when Pizza Hut does not have a driver on hand and uses door dash you don’t have to pay door dashes falsely inflated prices you would had you used their site.

Not much can be said about the atmosphere, there is no dining in, I will say the last time there was a mix up due to them checking off steps to keep a high score and I was wondering where my pizza was when it said delivered, I drove up there extremely mad but they were very apologetic and kindly made me a new pizza and offered a free drink.

I really just wish I could expect consistency instead of uncertainty. We also select extra cheese for every pizza, we are afraid of what a pizza would be like without “extra cheese” I think it wouldn’t have any cheese.

We really need a...