Freddy's Frozen Custard & Steakburgers — Restaurant in Missoula

One of the worst customer service experiences I have had in a long time. Went through the drivethrough and was first given my soda with soda spilled all over the outside of the cup. I asked for a napkin to clean it and the lady just kind of laughed and said sorry.

I then waiting for about 7 minutes for her to return with my food. I watched through the window and no one acknowledged me while I sat curious as to why my food was taking so long. I could finally see a guy working the fry station. All it would have taken was 10 seconds to tell me they were out of fries and I would have understood.

Then I watched the guy throw my fries into the bag and the lady comes to hand me my order and says sorry it took so long.

As I grabbed the bag, I notice it is soaked in grease. I open the bag to find they fries were just tossed in the bag upside down. Since they were fresh out of the basket, they were not given time to air dry and all the grease dripped everywhere.

I then got her attention and asked if I could have another bag to put the greasy bag in and she just handed me the bag without saying a word.

I did not dine inside of course so I cannot attest to the atmosphere. Food was mediocre at best and pricy for what it was. A small burger, small drink, and tiniest shoestring friench fries that I have ever seen served to be quite honest. Not sure if that is their signature style or not, but I have never seen them before.

Unfortunate as I have driven by here many times in the last two years and had been wanting to try it and finally did. Glad I was by myself and not with the whole family of five.

Wish I had taken photos but didn't want to get grease all over...

Excellent atmosphere. I really enjoyed the old school vibe, and the food? Absolutely delicious. So why the one star? Let me tell you a story, about a delicious hot dog, with a devious twist.

My family has a proclivity to share food. We all shared the fries, I split the Patty melts with my girlfriend, my mom tore off a piece of her hamburger that I ate, but I was the ONLY one to eat the hot dog. And the ONLY one to get violently ill just a few hours later.

I spent the rest of my night, and consequently the better part of the following morning, wrapped around a toilet. Violently spraying from both ends like a fire hydrant kicked by Jessica Jones. I would have cried, had I any fluids left.

I drank ginger soda, it didn't stop. I took immodium, it didn't stop. I tried to accept my cruel fate like a stoic, I couldn't. I s'pose I should thank Freddy's. Because while not a religious man, I began to pray. Jesus may have saved my soul on the toilet just this morning.

But what's really funny? I would still eat there again. The food was that good. But I will NEVER eat one of their hot dogs again. I'm assuming because Freddy's is primarily a burger joint, the hot dog I was served was old. Their staff should have been more careful. I would gladly spin right back around on my heels, and sell my soul directly back to devil himself, if all it meant was that I could go back in time and not eat that hot dog.

DOG...

Was driving through town and wanted something with a drive thru since it was 95 degrees and I had my dog with me. I thought it would be easier to place a mobile order, especially after seeing reviews of long wait times. Like at every other fast food restaurant with mobile ordering-at the drive thru window I said my name on the mobile order, the worker says I need to come inside to get it. After waiting awhile for the person in front of me to get there food, I pull up to the window-the worker guy ignores me for several minutes then opens the window and just stares at me. I asked if I’d be able to get my food through the drive thru window so I don’t have to leave my dog in the car. He looked as if I had just told him the most devastating news of all time and said “um sure”. He shoved my food at me and said the straws in the bag. I didn’t check my order because it was taped shut and felt like he would’ve literally started crying if I said one more word to him.

So sorry to have ruined your entire year by asking to have food through God forbid the drive thru window at a fast food restaurant.

All of the sauces I ordered were missing, the cheese fries were meh, burger fine, and the custard was...