Starbucks — Restaurant in Missoula

I dont know what the blonde at the windows deal is. She is the worst employee I have ever seen starbucks employ. She has a really bad attitude, failed to ring in my order correctly on my first encounter with her, when I tried to reiterate it she said yeah I got it and she didn't I most definitely got regular milk which I cannot have which gave me pain all day. The Second time my husband put my phone down on the bar outside the window right in-front of her to scan for the points instead of holding it and she said super snotty what am I suppose to be doing here as she snatched the cash out of his hand. This last time (today) I came through with a $50 Bill and also had my cards on me. Normally if they dont have big change they say they dont have it for it. She took it didn't say anything until she was counting money stuck her head out the window and said you're going to get a bunch of 1's is that ok? I said no Ill take it and get different change I have my card and she said well I already charged you and I dont have it I mean I could give you a $5 but yeah and she ignored me and continued behind the window counting and telling me off they dont have change or big bills and just kept going on and on.... She is rude and confrontational I have never ever seen this at a Starbucks before in my life and I honestly was drinking less coffee lately, due to it. Ive also called they said she has a tone problem, but nothing changed shes just rude every time... I hope she gets some in depth training on customer service or someone watch her more closely at the window.. what a horrible way to start my daughters...

Dirtiest Starbucks I have ever been in. Restroom sinks and floor are dirty, there is no toilet paper, garbage and crumbs on the floor/tables/counter tops/windowsills.

Two employees currently making drinks, one counting tips, and two others pointing at baked goods and wandering around... none of them seem to know what a broom is and there has not been a rush here in the last hour I have been here.

Music is loud enough to make talking difficult, and AC is low enough it doesn't counter the heat from the windows.

This place used to be much better and seems to have really gone down hill. I would suggest you try a different Starbucks until these guys get it back together.

Update: So there are 3 employees standing around chatting while one of them counts the tips (again), but there is a new employee without an apron that has begun to clean the restrooms, empty the trash, and is using a broom on the restrooms also! The manager needs to pop in and fire a few people while giving the two that are actually working a raise.

Of course there are a few employees on the back also, but I have only seen 7 at one time so far. Though I am assuming the gal without an apron who is cleaning is actually an employee and not just another customer.

P.S. the bacon and guyere egg...

Went through the drive through. Ordered 2 drinks.... triple shots with flavor over ice. Because Starbucks has no half and half out in carafe anymore we ask the barista to let us show how much (we like very little) and generally they just say they will put some in a tiny cup for us, which is fine. Today they charged .70 cents for about 2 oz. We were told they have to charge for anything more than 2 oz. We explained we so not need a full cup of half and half, just a small amount. They gave us the little 8 oz cup with about 1 oz total in it for 2 drinks. My husband went back in and explained they told us 2oz per drink, so 4 oz total for us was free, but they only gave us 1 oz for 2 drinks. The manager on shift (don't know her name, taller two big side buns) proceeded to yell at my husband from across the lobby asking, "what do you want?!" It's really unfortunate that people who don't want to be there, dont enjoy customer service and don't treat the other employees well (the other girls cowered around her) is employeed at this location. Wish I could...