Domino's Pizza — Restaurant in Missouri City

Where to begin!? The last time I ordered from here was in 2020! I confirmed through my app.. that time, the pizza was cold and OVER and hour to be delivered. I called to tell management it was unacceptable and he was so "matter of factly" with his words. Not once apologized... fast forward to last week February 2, 2022 I was craving pizza and decided to give dominoes another try cuz maybe something had changed. I placed my order via app and it said it would be ready in 45 min. Ok. Fine... an hour has passed and im about to call when.. wow! Dominoes calls! Great!.. no, not great. A girl starts saying it's gonna be an hour before my order gets delivered. And I asked "on top of the hour I've been waiting? The app says it's been out the oven 30 minutes ago. What's the hold up?" She just said "so do u want it or not?" 😮 I was shocked. I said "if I have to wait 1 more hour on top of the hour I already waited then no thnx I do not want it" she Said what?? Then a male comes on the phone and said "so you're trying to cancel the order?" I repeated myself saying the same thing I told the female. And he says yes its gonna be an hour for delivery. So I told him (again) I'd been waiting for an hour when the pizza was promised in 45 min. So if it's gonna be ANOTHER HOUR than no thnx I don't want the pizza. By then it would be 11pm and I don't even think anyone would be available to deliver that pizza. So yes, I want to cancel the order. He reluctantly ended with "ok" .. not another word 🤷‍♀️ fast forward to yesterday the 11th, hubby was really craving it so we decided to do carryout because maybe that would help the situation (mind u we are 5 min down the street). We place the order and again says 45 min wait. Ok kool. I check the app to make sure everything is OK but it's still in prep stage. Weird. So an hour after placing the order we drive up and check in on the app. App says its not ready so we have to wait a little longer. Ended up waiting a total of 1 hour and a half after placing order to get pizza for carryout...I have now given it all the chances available... Never...

We ordered three sandwiches and I received my order confirmation at 8:55pm. It wasn’t until 10:33pm that my family’s food was delivered. This is unacceptable. We ordered online and by default because of our address it gave us the sienna location but we will never order here again. Rosharon is farther from our home but they have always been punctual and our food has always arrived warm. My mom and I had called three times to complain, the manager has a nasty attitude, an associate said the food was “on its way” when the driver hadn’t even left yet. Sienna is just minutes from our house, it doesn’t take forever to get here. Neither of them could justify why it took so long for the food to deliver, and just made poor excuses. The manager said “Do you want the sandwiches or not?” in a rude tone when we complained about our order. By the time we received our sandwiches, the delivery driver poorly apologized and I asked her if the sandwiches were still warm, which she replied that they were. When my mom and I sat down to eat, all of the sandwiches were cold and the bread was hard, the presentation itself was horrible and poorly made with the contents spilling out. The manager at this location has no customer service skills whatsoever and it’s very evident through the service we experienced. We weren’t even offered a discount for compensation for the terrible service. Never again will we be ordering from...

I got off work late one night and this was basically the only place open. I called to place my order on the way home but was hung up on. I called back but no one answered so I drove by. A girl was there working and she told me they were closed. It was a little after 11pm. I told her the sign said midnight and she explained that was for delivery only and they were running at an hour and a half delivery time. I asked if I could order with her since the phone wasn't being answered. She rejected my request so I told her I would call and asked her to pleasr answer the phone. I sat in my car calling and watched her take her time before answering the phone. Her attitude was horrible and she rushed me off the phone. My pizza arrived 30 minutes later. The combination of the workers attitude and the fact that the pizza arrived an hour before she said it would had me too nervous and suspicious to even eat the pizza so I threw it away. I wrote Domino's Corp an email and they informed me that that location was locally owned and that my concern was forwarded to them. That was several weeks ago and no one has reached out to be. I wasted $20 on one pizza all because someone has no sense of customer service. I would at least appreciated my money being refunded and for that worker to be...