Horrible service. We left hungry after never receiving our food, and later ran into another couple who had done the same thing. We never even got the appetizer. We waited 45 minutes just to get our drinks (that we finally retrieved ourselves). Our server didn’t even acknowledge this. We continued waiting and waiting. We were treated as if the expectation was on us to serve her. We were kind and didn’t complain even as she made it very clear through a lot of sighs and exasperated gestures that she was put out. By what? The place was empty! We didn’t even ask where our drinks were, didn’t complain about the missing appetizer, or inquire about our food. We just kept waiting. And waiting. But we finally realized we were about to spend a few hundred dollars and several wasted hours for a cold $52 steak. We decided to just leave. We couldn’t even get her attention to close us out for our drinks! More waiting. Finally, we asked for our check and wanted to just get out of there, but suddenly there’s a manager at our table and the server going on about how much she’d done for us. It was almost like she’d tattled on those awful people who didn’t appreciate all she’d (not) done. It was embarrassing. We didn’t ask for a manager, and didn’t appreciate being forced to explain why we were leaving, and then hear nothing but excuses. If someone wants to leave, just let them. Especially when we weren’t the only people doing so. The other couple told us they were there for an hour and a half waiting for their food before finally giving up and leaving hungry. This is ridiculous in any restaurant. But especially a place touting themselves to be fine dining, with an extremely high priced menu. The manager comped our drinks (we didn’t ask for that), but we never even explained that one of them wasn’t the way we’d ordered it, and one of them had a huge square ice cube that took up most of the glass. One drink and it was gone. I can’t imagine how messed up the food would have been, had we ever gotten it. But service is everything. It’s not a big deal to get drinks wrong, we could have overlooked subpar food. But service is everything. This place is an...
Read moreDined with a group of 8 on a Saturday night. Reservations are not required, but recommended. After a friend recommended this spot, I made the reservation when they opened and we were lucky there was enough availability to accommodate our group, especially when 2 more people joined our original reservation of 6. Windrose Marker offers the finer side of dining at the Margaritaville Resort- offering two different types of artisanal breads before the main course, various steak and seafood and freshwater options, and a full wine menu. After dinner, each woman at the table was treated with a yellow rose- a classy touch to end the evening. The view of the lake is tops. I ordered the steak and frites, medium rare. I tried a few bites of the ribeye and regretted not ordering that. The steak and frites were delicious, but the ribeye is definitely the superior choice. Was also impressed with their fries and especially the carrots. I also tried a bite of the lobster macaroni and cheese. It was tasty and the lobster flavor was light, not overpowering in the slightest. Sally took care of our large group in early July 2025, she was kind and helpful when making suggestions on...
Read moreOur experience at Windrose Marker 26 Lakeside dining at Margaritaville was absolutely unacceptable. We had a party of 15 and waited over 2 hours for our meals. The manager finally came out after an hour wait and said the wait time was of 1.5 hrs was normal. Then she returned after the 2hr mark and said its normal on a busy night (which it was not busy) to wait 2 hrs or more. When the food finally came out, one plate had hair in it, and the food itself was cold. Instead of apologizing or attempting to make things right, the manager was rude, dismissive, and unprofessional. She told us to just pay our bills and leave, then went as far as to call security and threaten to have us removed from the resort.
The level of disrespect and lack of customer service was shocking. Dining out is supposed to be enjoyable, but this manager’s attitude and behavior completely ruined our experience. If you value good service, quality food, and basic respect as a customer, I would not...
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