Chicken Salad Chick — Restaurant in Mobile

So I've been going to Chicken Salad Chick for a while, as a treat myself meal I use to love it. As someone who suffers from chronic migraines, I really have to be mindful of where and what I eat. So I decided to get Chicken Salad Chick tonight , I search on their website for a recipe list and no sign of MSG. I only thought about it because I have been getting migraines (occular) and I'm trying to narrow down what places have what that is not openly disclosed to the public. So I looked at the list of ingredients no sign of MSG, on the website nothing. Went out the drive thru placed my order for Kickin' Kay Lynne and 5 minutes down the road I got home and just called to make sure. I mean it wasn't on the menu board so I'm pretty good right. I called to ask if any of their chicken salads have MSG because it was not disclosed on the menus or on their website. The person answering the phone told me yes their chicken salads contain MSG. I advised her that MSG is a migraine trigger and it should be disclosed and she told me oh well. I asked if they had a chicken salad that didn't have MSG and can I just turn around and get it or get my money back, she said No. Once the chicken salad leaves the store, you can't come back and get a refund or an exchange regardless. It was very discouraging to discover that they would not disclose that they used MSG in their chicken salad. It's not on their site or at the store and they would not refund my money or at least try to provide me with the chicken salad that didn't have MSG. Needless to say that will be the last time I go to chicken salad chick. So to all my chronic migraine suffers, avoid Chicken Salad Chick, no matter what....

Normally, I'm quite satisfied with the food that I order and the service. Today, not so much. This was one of a handful of times that I have ordered the seasonal salad and not received all of the ingredients that are supposed to be included. I asked about the missing ingredient today after checking my bag and was told that this particular salad doesn't come with the missing item. I explained that it normally does and it was on my salad yesterday. I was then told that they were out of the ingredient and I felt rushed away. I don't know about anyone else but when you take your lunch break to get something specific that you just enjoyed the day before and don't receive it, it's disappointing and annoying. It would just be nice if when customers order an item and there is a missing ingredient (or two (as there has been in the past)), we can be alerted of that and then make an informed decision of whether or not...

My first time and the girl at the counter patiently walked me through the menu. They also let you sample the different salads. I had Kickin' Kay Lynn I believe it is. That is chicken salad with a kick not a fire. So very pleasant. It was clean and friendly. I know I comment a lot about bathrooms; this bathroom was acceptable, but has the potential for needing to get a staff member to clean it for you before you use it.. This may be because of the school right there and being so busy, not because lazy staff or not caring. So because of that it is acceptable. Not to mention the food is amazing and fresh. And the little cookie they give you is delisshhhh....