Soul Heaven Cafe & Catering — Restaurant in Mobile

I contacted the business to cater a local family event. The owner responded promptly and was eager to accommodate my function given such a limited notice (approx. one week). The order was to feed a prospective of 20 people. Unfortunately, the food was not met with the satisfaction the owner proclaimed. (Menu: baked chkn, pot roast, rice & gravy, peas, collard greens, cornbread muffins & layered lemon cake). The cake crust was hard and was not moist, the cornbread muffin similar in that they were also hard, the baked chicken could have used more baking as the skin was rather raw, the collards were not fresh but rather "doctored" canned greens. The tea and lemonade was saturated with sugar. I understand people have different palate and some things are excusable but I was most disappointed in management's response to my feedback. The owner, Ms McCoy contacted the following day inquiring about the service but became defensive when given feedback. Not to mention, she actually addressed me, the customer about an error an employee made in giving incorrect flatware. The lady who served me at pick up was most cordial and helpful. It is the owner who displayed disregard for her employees by justifying that her absence was reason for the food dissatisfaction. Let me say interaction such as this makes it difficult to support our entrepreneurs and gives reason why I give a "one star" rating. When we conduct good business, it speaks for itself and we do not have to...

Pro's: . most of the food is delicious 😋 . Quick service . Convenient and safe location .nice sweet tea .I like the purple 💜 bags . Nice Gospel music / Praise The Lord Jesus Christ 🙏 .nice young man who was the cashier . Greeted at door " how you doing" 👋 . Napkins and eating utensils were self serve . Price is amazing 😍🤩 .full size plate .close to the interstate . Next to gas station if you need gas and a bite to eat . black owned 🤎

Now I am not going to list any cons but i wished these things was there

The customer service was mostly non interactive but I didn't take it as rude maybe because I am from Nola and we interact and laugh and talk with people

The cornbread recipe was not my favorite maybe a Alabama recipe a bit hard and hard and cold and no flavor I like sweet soft hot cornbread like cake with eggs in it

Dessert was rather sweet cobbler but hot and good with sugar free 🍨 ice cream

I wish it stayed open longer but I do understand that people have other schedules

There is No a/c during Hot weather but I just ordered to go I will recommend this restaurant to anyone I like it and I will be back again

Thank y'all! 🙏❤️

The black eye peas or " field peas" as she called was good not like Nola but good still

greens was good too Handsantizer and napkins would have been more convenient at counter next to...

Only reason they got four stars is because the lady who served me was phenomenal she did have a manager name on her T-shirt but I can’t remember her name she was incredibly nice but another lady came in from the back saying I needed to wear a mask which is OK however she wasn’t wearing a mask herself and insisted that I needed to wear one in order to ever come back in the store again. 1st off the mask mandate is over you do not have to wear a mask anymore Second of all she wasn’t wearing a mask and was rude about it If you were going to enforce something in your restaurant you need to do the same thing very disappointed in how she reacted to the whole thing and her poor coworker that was so nice to me was apologizing to me because she didn’t say that which is not OK and she shouldn’t have to apologize for that she did her job way better than whoever that lady was(comment on to your response... Oh okay I see Everyone but Yiu has to wear a mask i see. I guess since you think you make the rules you don’t think you have to follow them what a hypocrite. I just want to know does this expand to food safety rules as well because how do I know that you follow all...