El Jalapeno Mexican Bar and Grill — Restaurant in Mobile

My wife come here often to get our fill of good Fajitas. We have made this our regular goto place to go when we are ready for Mexican cuisine. They always start with nacho chips and salsa. We order the fajita mix. When the food arrives it is sizzling still in the serving griddle. The tortillas are in foil and very hot and good. We order a single order for the two of us as well as an extra helping of tortillas. There is also another plate of vegetables that has refried beans, lettuce, Pico de Gallo and rice. The fajita mix has ample meat in it which includes beef and chicken strips, as well as shrimp. There is also bell peppers and onions that are cooked with he meat and it tastes great. When the food arrives the single order is plenty for both of us to get several tortillas full of meat and fixings. The service while we are here is fine. The food is served quickly and the servers are very kind. They check back while you are eating and respond to your requests. The tables and and dining areas are clean and well kept. All in all I would highly recommend this establishment for excellent food and service. The only reason I didn't give 5 stars is because the parking area is not laid out very well and is dimly lit which can be...

If you like lukewarm, tasteless food this place is for you. I ordered the beef taco, chili relleno, rice and beans plus cheese dip. I got one napkin, there's no dispenser on the table. I ended up using Kleenex from my purse. The server gave me a 2nd napkin as I was finishing up my plate. The rice and beans were meh at best. They were lukewarm and counting on a hot plate to warm them up. Nice try. I had to ask FOUR TIMES for Splenda for my tea. The server acted amazed that I needed that many for my tea. I didn't want to get interrogated, just get me what I asked for. Apparently all they have is Splenda and they only had a handful left.

Likewise with the lemon for my tea. I asked for a bowl of lemon for of my glass. Asking 3 more times gave me the right amount of lemon. The server took my glass away to refill the tea and forgot it. I had to ask to get it back.

Either the server was high af or dementia. He made several trips back and forth for the basics I needed and asked for when 1-2 would've sufficed.

Between the mediocre food and the abysmal customer service I won't be back. I may end up eating a microwaved hot dog at home but at least it'll be hot and I won't have to ask...

We come regularly to this neighborhood favorite. We have been coming for years. We have seen them over the years struggle with community and Covid issues like many other restaurants, PLUS hurricane damage at one point as well! They had to take measures to stay afloat, and we are SO GLAD they survived it all!! These are wonderful people that offer attentive service with an honest, friendly attitude who serve up genuinely good food on a consistent basis. It also says something when you look around and consistently see other Latinos there eating at this restaurant. It’s not Americanized Mexican, it’s authentic Latino food. If you come regularly enough, they remember and treat you like family. I have had practically everything on their menu, and honestly have enjoyed it all. Even their beverages are good and have gotten even better through time! We look forward to enjoying our continued visits to El Jalapeño and highly...