Gracie's Burritos — Restaurant in Monee

HORRIBLE CUSTOMER SERVICE!!!!

Today, I ordered chicken quesadillas with no onions amongst other items to go. Once I got home, I discovered my order was wrong. They gave me steak quesadillas instead of chicken. I phone them to explain the situation. The lady who answered the phone read to me the order I placed over the phone. At that time we discovered she wrote the wrong order down. She wrote cheese quesadilla's instead of chicken. She then goes on to say that their chicken is made with onions. So, instead of her explaining to me during my order that the chicken can't be separated from the onions because it's cooked together; she took it upon herself to give me cheese quesadillas. Mind you the order was still wrong because the cooks made steak instead cheese.

Once I arrived back at the store, I asked if I could keep the steak (SN: I eat steak but my husband doesn't and this order was for him) as a good gesture for having to drive all the way back to the restaurant. The lady was indignant and said "We make our chicken with onions and it's one or the other. Which one do you want". I then requested a refund!!!. I think that was a horrible business decision. I'm inconvenienced because they took my order down wrong. There was no apology no offer to right their wrong. I'm sure she's not the owner, but some person who does not know how to run a business and definitely shouldn't be representing any restaurant. If you are big on customer service, do not...

This place, what can I say that would give it justice? I am a truck driver along with my wife and daughter in the truck with me. We are parked over night and wanted something other than junk food. Gracie's was suggested by one of the workers at the Petro/TA and I told my wife about it. She being from Chihuahua Mexico and was Leary about Northern Mexican restaurants. We went, we are, we lived this place. When we walked in, we were treated with warmth by the ambiance of the place. Small, joyful and filled with love. The seating was close and personal, but very comfortable. I ordered the Taco el pastor with rice and beans. My wife ordered the Chile rellenos with rice and beans, my daughter ordered the Cecina which was seasoned flank steak with sides of beans and rice. I left full and satisfied, my wife ate her entire Chili and was reminded of her home. My daughter couldn't get enough and was trying to continue to eat, even after we boxed it up to leave. The only thing I would say bad about this place is, the stationary chairs aren't made for bigger people, but still I give this place a 5 star review. Thank you for the great food and the ever...

I went into this establishment at 6:14pm 12/20/23 and ordered food with a friend . I will state I will NEVER BE BACK!! First and foremost and I made it EXTREMELY CLEAR that I wanted two chicken tacos and I wanted EXTRA CILANTRO AND ONION. I said it 3 times . As most people who crave something and don’t receive it they’ll be upset . I live 30 minutes away and I was picking my friend up from a near by establishment from work. I called to inform them my order wasn’t correct by the time I made it home to eat and the lady was EXTREMELY RUDE. She ( Mary I believe is her name . Idk if she was the one answering calls ) was trying to force me to come ALL THE WAY BACK! I told her I wasn’t returning the same night and that I will return the next day to be compensated . She informed me that she will not be doing so . I asked for a manager and she HUNG UP ON ME! Very very VERY UNPROFESSIONAL! Very rude . Very nasty person! She does NOT need to be servicing the community with such low vibrational energy and poor customer service. .I will never in my life return . Poor service . Food was hardly good . Terrible atmosphere. Probably racist . I...