Popeyes Louisiana Kitchen — Restaurant in Monroe

It was an unpleasant experience for 2 chicken sandwiches, fries and 2 drinks.

We waited in line for over 20 minutes with 2 cars in front of us. Once we got to the board to order, sat there almost 10 minutes saying hello, blowing the horn, even calling the business number.

Finally, I chanced pulling up to the window and tell the young lady at the window that I had been sitting waiting for my order to be taken. She immediately replies, "oh yeah, the board is broken" I responded and asked why there wasn't a sign on the order board and her nonchalant response was "I just got here". Yet when the car directly in front of me pulled off from the window, I saw her lean out and look out the pickup window toward where I waiting by the order board. Regardless if she just got there, she knew a customer was waiting and could have waved me up to the window.

I requested to speak with a manager, informed him of the issue and wanted to know why an OUT OF ORDER sign was not on the board. His response was that Corporate does not allow an OUT OF ORDER sign on the order board. I repeated what he said to me to make sure I understood the reason I was given that resulted in my waiting over 20 minutes to order.

I also informed him I had called the store while in line waiting and the phone was not answered and had a full voicemail. There were at least 5 employees walking around in the store that I could visibly see from my car and no one answered the phone. I had to place my order from the window and then wait for my order and additional 10 minutes.

So, I got out my car and walked back to the order board where another car was sitting there waiting for an order, that was never going to be taken and told that car and the majority of the others cars in line almost to the street to pull up to the window.

I told the Manager at least put someone at the entry side door to wave at the customers and tell them to pull around to the window AND have the order taker wave them down from the window.

I was traveling from DeRidder, LA through Monroe evacuating from the 2nd Hurricane in Southwest Louisiana in less than 45 days and this was the WORST part of the evacuation.

I will NEVER stop at this Popeyes location again and would not recommend anyone else to either.

If I could have left zero stars I would have.

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NOBODY WEARING MASKS and service is horrible. They gave me not so fresh chicken along with maybe two teaspoons of mash potatoes & half container of red beans & rice in a family meal. Prior to ordering , it was pitch black but I notice the light over the chicken and proceeded to place order. I asked if they were aware the lights were off and they responded yes. Now back to the beginning, I asked why no one was wearing a mask . The young lady at drive thru stated she’d just returned from break , which means you’re on the clock. Well , I noticed that the lady that was preparing my food mask was UNDER her chin and she was talking and preparing my food at the same time. I asked if masks was a requirement and the young lady in drive thru said yes. I eventually got my order and got home , only to return it bc it wasn’t fresh and containers nearly empty. The Mgr said the reason for the mash potatoes bc they were out. I asked if he’d like to be served half the meal at full price .Popeyes 165 south Monroe, Louisiana UPDATE : I asked for refund !!! Nobody cares about customer...

Horrible experiences. The first time I went there I drove passed the speaker on accident because I couldn’t see it on the ground and the lady at the window made me drive all the way back around and sit in the long line again. I went yesterday evening and I sat at the speaker 5+ minutes with no one saying anything to me which lead a car to skip in front of me in this long line. A lady in front of the car that jumps in front of me comes back around after receiving her food and tells me while I’m still sitting at the speaker that the speaker is broken!😡 Someone could’ve come outside and told me that the speaker was broken or even just put a sign up that said it was broken so I would know to order at the window. This led my boyfriend to do the job of the employees and tell the cars behind us that the speaker is broken.Also, you never know if the place is opened or closed because the lights are not well lit or they never turn them on to make people think that they’ve closed for the night. Would not recommend if it was the last place on the strip left open. GO...