Subway — Restaurant in Monroeville

I went in to order 4 foot long sandwiches on Italian herb and cheese bread and a couple drinks. I was willing to get Italian bread had my first choice not been available. I stood in line for about 40 minutes just to be told, when I finally got up to the counter, that they only had flat-bread left and if I wanted to wait for a half hour longer they would have wheat bread and that the wheat was all they had in the proofer. (I did not wait for 40 minutes just to pay for something that is not what I wanted) They obviously knew they were running low on bread and could have made an announcement to the line at any time saying what they were out of or what they would run out of soon so we didn’t all waist our time… but did they? No. People were paying for and leaving with sandwiches that were not what they had come in for simply because they didnt want to have spent all that time in line just to leave empty handed. In fact when I left there was still a long line behind me and they still were not announcing the lack of bread. They waited for each person to give them their order so they could say “were sorry, we’re...

Stopped in to grab lunch 8/22/25 and absolutely the worst customer service I've ever experienced here. Customer service has been on a downward spin the 10 years I've worked in the area, but today was shocking. I walked in and nobody was in line, except for me. The girl behind the counter was busy making sandwiches (obviously for pickup orders), but she never lifted her head to acknowledge me. No "I'll be with you soon", No "someone is coming" absolutely no words came from her mouth. After about a 2 minute wait (the wait was short) a second lady walked out and said "want do you want?" LMAO 🤣 really? No hello, no are you ready to order? Nothing to welcome their customer. When I looked at her and said Hello, nothing from either girl in return. As I received my order and paid, no thanks for stopping, have a nice day, NOTHING. Really?? And you have a tip jar and tip option when paying??? What am I supposed to be tipping for? It's definitely not for the welcoming personality and...

We love this Subway for the service and fresh ingredients. We live behind Monroeville Mall and pass 2 other Subways to go to the one on Broadway Blvd at Haymaker Village. It has always been worth it for us to take the time to travel there to get a consistently satisfying final product. Our orders have always been as ordered and ready or made quickly! My husband and I applaud the workers there for being courteous and friendly. A much added plus they accept promo codes on the APP and also coupons. We appreciate them and hope to keep them in business. We leave a tip and say Thank You also. Hope this helps to keep the doors open for us and other...