Buck's Pizza — Restaurant in Mont Belvieu

The good - there was Kitchen Nightmares playing on the tv when we got there. The rest - no manager on duty, staff gave my pizza to someone else without asking who it went too (replacement was undercooked and nasty), delayed cooking our 18 month old daughter's food to cook other orders food first, made part of our order wrong, lied to our faces about the reason for all of it, delivery driver sped into the parking lot almost hitting our car and then illegaly parked in the handicap spot...

Not TL;DR: we just moved here from Corpus Christi and wanted to try a local pizza place as Corpus has an amazing local brewery and pizza restaurant (we will always miss you B&Js). Bucks was recommended to us by a good friend of ours, and they appeared to have good food + a lot of positive reviews, yay! We head into the store in 2 cars, as we have a friend staying with us, and proceeded to park in the handicap spot (for my wife) and the spot next to it (this is important for later). Once I have my daughter out of the car and we are inside, we go to the counter and order 2 dine-in specials, a 12" pepperoni, a 14" cheeseburger stromboli, desert, and 5 wings for my 18 month old daughter, as it was the only food that she wasn't allergic too (no big deal as she loves chicken). My wife and mother-in-law make their salads for the dine-in special and then get their pizzas after about 8 minutes, along with our friend's pepperoni pizza. After a couple of minutes go by, a large looking stromboli comes out, being carried by a different member of staff, and it immediately goes to the table of a large family that had ordered 3rd of 4th behind us. I continue to wait for my stromboli hoping that it might not have been done yet, so no big deal. Our dessert pizza makes it to the table at some point around here (missing the drizzle that is pictured on their menu AND on the pictures from others in the review), but we didn't notice it at that time... just pointing it out now as it is one of many cumulative issues with this place. The stromboli that the other family had ordered made it out to them... and they say that they already got their stromboli. The shoe that was obvious to me now drops... they did, indeed, give my food to that other family. We ask them about it and they apologize and say, "Oops, we made it wrong"... no... you gave my food to someone else, please don't lie to my face. They nod and agree and say, "Well, we can give you some extra sauces for free if you'd like." We decline this gracious offer and ask about my daughter's wings, "We only have one fryer, but we are working on them". Ok, cool. After 5 to 10 minutes go by, it is hard to tell, but we were about a third to halfway through the episode of Kitchen Nightmares that started about 15 minutes after we got there, there is no stromboli and no wings, but the family that got my stromboli now has their wings and all their pizza, and the family that ordered behind us has their wings and their pizza. I ask again, as calmly as possible, and they give us the excuse about one fryer, again... ok, great, but why would you prioritize food from other guests who came in after someone else? Internet / phone orders were getting their wings, but my 18 month old daughter is not good enough to get hers? At this point, I am fed up. I ask them to make my stromboli to go and I leave in the car that was parked in the handicap spot without my food. I didn't really want pizza for dinner, but had gone along with it, so this is what I get. After I left and our food was done, they all loaded up in the car next to the handicap spot and were preparing to leave when a car came blazing into the parking lot and parked in the handicap spot, barely missing the car they were in. My wife noticed that this was one of their delivery drivers (as they had gotten out carrying a delivery bag) and, unlike my wife, their employee isn't handicapped. No manager on duty, either... but they did offer us free dipping sauce twice. My stromboli was also undercooked, crust was doughie, and beef / bacon barely done... might...

Check your charges… this place double charges and tries to say they don’t!!!

I’d give this place NO STARS IF I COULD! Had been a loyal customer for a while, even after them getting my orders wrong a few times but I still remained a customer. I ordered from them recently and noticed I was double charged so I called and after trying to explain and getting nowhere I asked to speak to the manager, the guy had an attitude and said he was the owner. I was super frustrated at that point. I went around and around with him and he still insisted I was not charged twice. The actual Owner cussed me out and was mad at me, said “ITS IMPOSSIBLE TO CHARGE YOU TWICE!” When I asked “so I’m calling because you CHARGED my card twice I’m frustrated and this is how you treat your customers?” We went around and around a few more minutes and then he said he’d have to look and call back. Ultimately the owner did in fact confirm that I had been charged twice and he said he would refund me back. Keep an eye on your charges folks. And know the owner will treat his customers with rudeness and disrespect if you call with...

I believe this place changed ownership... at least I hope that has been the case. Bucks used to be my favorite in the area, but not anymore. The past three times we have ordered there has been ZERO cheese on the toppings so when you pick up a slice, the majority of the toppings slide off. The crust is inconsistent. One day it will be firmer and the next day limp. Went in there a couple of days ago... no menus in sight... they had a "mailer" with coupons listed under some plexiglass... the wording was super tiny so you couldn't read the descriptions of the pizza and when I wanted to use one of the coupons displayed I was told that I had to "bring it in". Well, that is misleading. The final straw that "specials" are displayed on a board past the register where you order... not before the register so you can clearly see them BEFORE ordering off the menu.

I miss the old Buck's. Go to Pizza...