Cóctel Lounge — Restaurant in Mont Belvieu

We sat outside due to unavailability inside, started raining and their roof cover started leaking and it got my food wet and my cosmo drink almost full of rain water. Waitress offer to bring me another plate I said yes please and make it to go. At the end when I was paying they were charging me for a full plate and gave a discount on the one that got wet. I was not ok with that, because that’s not what I expected waitress claim the manager name Taylor said that’s all she could do give me 75% off the wet plate and charge me full price for the 2nd plate. I told the waitress then here I don’t want this to go plate you can have it back. I asked to speak to the manager, when I explain she replied with that it wasn’t her fault my food got wet and that they are a small business and can’t be losing money. I believe the situation wasn’t handle the proper way by the manager.

Update: since I can’t reply to your comment I will just update here! I did not make a reservation outside to get wet it wasn’t even raining when we got there. And you did not compensate everything you only gave me a discount, because you said I ate some of it so you could only give me a partial discount. People like me? What does that mean? I have money to pay for your whole restaurant, and I never complain but the way you talk to me in the restaurant was if you were inferior than me. Restaurants usually try to change peoples mind about the service, but instead you came and commented on my complain rudely and...

The space is nice and the food has potential (the chicken wonton nachos were a highlight), but the overall service experience missed the mark.

We waited over 15 minutes before anyone approached us, despite the restaurant being half full (benefit of the doubt, they had a private dining room party and one other over 7 top table). Once seated again after approaching the host, we were told items we ordered—like fried pickles and filet—were unavailable after we ordered them. No real effort to personalize the experience or acknowledge the occasion. We were celebrating our anniversary but no one at any point asked what brought us there.

Our server was polite, but the lack of awareness and small oversights—like no steak knife for a steak dish—added up. One thoughtful moment: she brought a tomato aioli when they were out of honey mustard. One other highlight, we asked for a syrup or juice to go with our non-alcoholic sparkling wine and she brought three options.

We wanted to love it, and hope they find their rhythm. Right now, it’s a decent spot with room to grow in hospitality and...

We decided to try Cóctel Lounge and it did not disappoint There were 6 of us ranging in age from 15 to 80 and there was something for everyone on the menu! Me and my daughter ordered a few things to share- The Cheese Garden Charcuterie, The Fire Goat Flat bread (OMG! So good!!) and The Manhattan Flat Bread. I also tried the Chocolate Mousse which was fantastic! We all tried each other’s food and agreed everything was absolutely delicious! Even though they were busy our service was great, we never felt rushed or hurried and the owner, Taylor, came by our table to ask about our experience! Between the atmosphere, food and drinks I am so glad we decided to give Cóctel Lounge a try! I will be back soon! Five stars from me!! Wait! Did I mention The Fire Goat...